General Manager Service

Job Overview

We are seeking an experienced General Manager to oversee and optimize the comprehensive operations of our automobile service workshop in Bhubaneswar, Orissa. This role demands leadership in managing technical standards, customer relations, financial performance, and compliance with Bajaj Auto protocols.

Key Responsibilities

• Manage workshop operations including workflow optimization, vehicle turnaround time, bay productivity, and technician performance.
• Ensure strict adherence to Bajaj Auto’s service procedures, technical standards, and safety regulations.
• Maintain and calibrate all workshop tools such as diagnostic equipment, machinery, special service tools, and lifts.
• Plan capacity effectively to handle peak workloads during service campaigns, new vehicle launches, and high demand seasons.
• Lead financial management efforts by directing revenue growth through labor charges, paid services, maintenance contracts, extended warranties, and genuine parts sales.
• Control operating costs including overheads, warranty claims, and utilities.
• Collaborate with the Spares Manager to maintain optimal inventory levels, minimizing downtime caused by part shortages.
• Improve customer retention and satisfaction by monitoring CSAT and NPS scores, ensuring first-time fixes, and maintaining repair quality.
• Resolve critical customer complaints and technical failures, managing escalations promptly and effectively.
• Implement customer retention strategies such as callbacks, feedback systems, and recall or service campaigns.
• Lead, mentor, and evaluate the service team including advisors, managers, supervisors, warranty executives, and technicians.
• Coordinate technical training with Bajaj Auto’s Area Service Manager to keep team updated on new product lines like Chetak EV and premium motorcycles.
• Set and review KPIs including revenue targets, bay utilization, re-work rates, and customer satisfaction.
• Serve as primary liaison with Bajaj Auto's Area Service Managers and Regional Heads, overseeing warranty claims and audit processes to ensure compliance and minimize rejections.
• Report field issues and technical failures to Bajaj R&D and Product Support teams to aid product improvements.

Qualifications & Eligibility

Open to candidates experienced in automotive service management, preferably with knowledge of Bajaj Auto systems. Specific educational requirements are not stated.

Compensation

The position offers a monthly salary ranging from 27,000 to 35,000 INR.