Franchise Business Consultant

About Handel's Homemade Ice Cream

Established in 1945 in Youngstown, Ohio, Handel's Homemade Ice Cream has evolved from a single parlor into a popular brand operating over 170 stores across 18 states. Known for its commitment to generosity, community, and craftsmanship, the company crafts its ice cream with abundant ingredients, resulting in 48 flavors available daily and more than 140 seasonal varieties.

Role Overview

The Franchise Business Consultant acts as the vital connection between Handel's corporate offices and franchise owners. This role centers on supporting franchisees to enhance business outcomes, achieve strategic goals, and uphold the brand's standards within stores. Ideal candidates possess sound business insight, strong advisory skills, and a dedication to fostering exceptional customer experiences. They must be well-organized, personable, and proactive, thriving in a rapidly expanding environment.

Key Responsibilities

• Conduct regular visits and evaluations of franchise locations to verify adherence to Handel's brand standards and operational protocols.
• Document and prioritize observed strengths and areas needing improvement during store visits.
• Follow up on identified issues to ensure timely resolutions.
• Advise franchise owners on wide-ranging business aspects including strategic vision, leadership development, quality assurance, customer experience, sales growth, and financial performance.
• Provide on-site assistance for new store openings from pre-launch through official launch.
• Facilitate collaboration and exchange of best practices among franchise groups to encourage benchmarking and market-level cooperation.
• Achieve or surpass annually assigned key performance indicators (KPIs).
• Represent and promote the Handel's brand within local communities and field operations.
• Apply consulting techniques in-store to enhance operational performance and outcomes.
• Assist in creation of new operational tools and resources dedicated to supporting franchisees.
• Work jointly with internal cross-functional teams to implement brand initiatives and meet targeted objectives.
• Perform any additional duties as assigned or directed.