Field Services Engineer

Overview

We are seeking a Field Services Engineer to join our team in the Cork Metropolitan Area. The role focuses on providing on-site repair, preventative maintenance, installation, sales assistance, and modifications on diagnostic IVD medical instruments utilized in hospitals and laboratories. A key part of the role is ensuring compliance with regulations, corporate policies, and targets while maintaining strong customer relationships to ensure satisfaction.

Key Responsibilities

• Perform repair, installation, upgrades, and preventive maintenance on IVD diagnostic devices responding to both internal and external customer requirements.
• Engage with customers promptly and efficiently schedule service visits.
• Collaborate closely with management and sales teams to fully understand and meet customer expectations.
• Represent the company’s customer service standards by adhering to all corporate policies and procedures.
• Complete necessary administrative paperwork and reports accurately and in a timely fashion.
• Provide insights and feedback on product performance issues to Product Specialists, manufacturers, or OEM vendors, utilizing complaint tracking systems as necessary.
• Maintain accurate records of time and expenses and provide additional reporting as requested by management.
• Communicate proactively before, during, and after service visits to satisfy customer requests and ensure continued service quality.

Requirements

• Bachelor’s or equivalent degree in a relevant discipline preferred, with relevant experience/training considered.
• A minimum of 3 years’ experience working in an engineering or technical role.
• Excellent professional communication skills, both verbal and written, including information sharing and active listening.
• Team-oriented mindset with willingness to assist colleagues during lighter workloads.
• Basic knowledge of networking connections for IT equipment.
• Detail-focused, adaptable, and open to change.
• Ability to exhibit professionalism, sound judgment, and remain composed under pressure, for example, dealing with complaints or difficult customers.
• Possession of a valid driver’s license with ideally no penalty points.
• Willingness and ability to travel primarily within Ireland as well as occasionally within Europe for training or supporting other Field Service Engineers.