ER Registrar

Overview

This position is responsible for executing hospital registration duties within a dynamic Emergency Department environment. Key tasks include patient enrollment, verification of insurance information, collecting revenue, directing resource referrals, and upholding compliance with safety and regulatory standards.

Primary Responsibilities

• Conduct accurate patient interviews during registration.
• Manage patient and visit data utilizing software such as Flowcast and EPIC ED.
• Verify insurance benefits and eligibility.
• Process copay collections efficiently.
• Ensure compliance with EMTALA, HIPAA, and Joint Commission guidelines.
• Deliver excellent customer service and maintain clear communication even in high-stress situations.
• Effectively multitask in a fast-paced, high-volume setting.

Qualifications and Skills

• High school diploma or equivalent is required.
• Preferably two years of registration experience in trauma or busy outpatient departments.
• Familiarity with medical insurance, authorization, and referral processes as well as medical terminology.
• Proficiency in patient registration systems; Cooper IDX certification is mandatory.
• Strong interpersonal and communication abilities.
• Computer literacy and capability to work under pressure are essential.