Engineer – Technical Support

Role Overview

This position involves delivering extensive engineering support as a Technical Support Engineer with a focus on the company's systems, products, and operational methods. The candidate will organize technical service tasks, coordinate timely resolution of issues, and provide high-quality assistance to clients, project teams, and field personnel.

Key Duties

• Offer technical guidance and assistance to clients, teams, and field engineers for resolving technical submissions.
• Keep detailed technical documentation, including product datasheets and troubleshooting manuals.
• Utilize diagnostic and monitoring instruments to identify and rectify technical challenges effectively.
• Manage customer questions and complaints, ensuring they are addressed promptly.
• Facilitate project activities by providing technical explanations, testing support, and commissioning aid.
• Communicate with vendors and suppliers to obtain product specifications and technical documents.
• Generate reports concerning system performance, fault analysis, and service operations.
• Work alongside engineering, sales, and service teams to maintain technical uniformity throughout projects.
• Ensure CRM data is current and accurate.
• Perform any additional duties or projects assigned by the direct supervisor.

Minimum Qualifications

• Bachelor's degree in Civil Engineering or Geology.
• Certifications related to AutoCAD, PLC, or Control Systems are a plus.
• 3 to 5 years of overall professional experience within the UAE, including at least 3 years specifically as a Technical Support Engineer in dewatering, construction, or geotechnical projects.
• Familiarity with technical drawings, control systems, instrumentation, and diagnostic methodologies.
• Basic proficiency in Microsoft Office, ERP software, and diagnostic tools.
• Possession of a valid driver’s license is advantageous.
• High level of computer literacy and capability to produce clear, comprehensive technical reports.
• Excellent analytical, problem-solving, and communication skills in English (verbal and written).
• Able to work efficiently both independently and as part of a multidisciplinary team while adhering to deadlines.
• Strong organizational skills to prioritize multiple assignments and maintain consistent performance.