Eligibility Officer - Workers Compensation
Melbourne, Victoria, Australia · Full Time
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- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- vor 12 Stunden
- Work mode
- In office
- Resume
- Required to apply
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Job description
Position Overview
The Eligibility Officer is responsible for determining the acceptance or rejection of workers' compensation claims and appropriately transitioning approved claims to Case Managers for continued oversight. This role entails calculating Pre-Injury Average Weekly Earnings (PIAWE), providing explanations to Dispute Resolution Managers regarding original decisions, and identifying opportunities for claim recovery. Success depends on strong technical knowledge of legislation, analytical skills, and effective communication to meet business and WorkSafe objectives.
Key Responsibilities
- Assess initial claims for eligibility and make informed decisions on acceptance or rejection.
- Transition claims to designated Case Managers for further management.
- Calculate PIAWE accurately according to guidelines.
- Communicate decision rationale to Dispute Resolution Managers.
- Identify potential recovery avenues for claims.
Required Skills and Experience
- At least 2 years of experience in initial claims assessment or 1 year in a paralegal/legal assistant role.
- Strong knowledge of the Workplace Injury Rehabilitation & Compensation Act 2013 and related regulations, or possession of a legal qualification.
- Familiarity with the WorkCover scheme.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Intermediate to advanced experience with ACCtion, Novus, or comparable case management systems.
- Ability to adapt to changing environments and regulations.
- Demonstrates care for others, adherence to rules, and strong ethical standards.
Desired Personal Attributes
- Excellent problem-solving and decision-making capabilities.
- Strong organizational skills with attention to detail and ability to manage workloads effectively.
- Effective verbal and written communication skills.
- Resilience and perseverance in challenging situations.
- Customer service orientation with negotiation and influence skills.
- Initiative and commitment to continuous improvement.
About the Company
DXC Technology provides innovative insurance software solutions and business process services, supporting insurers globally with core operations including policy administration, claims management, billing, analytics, and digital engagement across various insurance markets such as Life & Annuity, Property & Casualty, and Specialty lines. The company fosters a culture of inclusion, belonging, and corporate responsibility, emphasizing employee and community wellbeing.
Culture and Benefits
DXC Technology is dedicated to nurturing better futures through inclusive practices and social impact initiatives. Employees benefit from competitive remuneration, career development opportunities, and a supportive workplace environment that values diversity and equal opportunity. The company follows policies supporting accommodation for qualified candidates with disabilities.
Additional Information
DXC Technology upholds a strong stance against recruitment fraud, clarifying that genuine hiring processes do not involve payments or purchasing requests from applicants. The company promotes an in-person collaboration work model with flexible arrangements to balance wellbeing and productivity.
The organisation welcomes diverse applicants and is committed to equal employment opportunities for all candidates.