E-Commerce Supervisor

About the Role

We seek a seasoned E-Commerce Supervisor to manage daily activities of our online retail platform, ensuring an uninterrupted and engaging shopping experience. This position entails overseeing product data management, maintaining inventory accuracy, ensuring smooth order processing, and coordinating across departments to enhance business development and operational efficiency.

Key Responsibilities

• Manage daily operations of the e-commerce site to maintain peak functionality.
• Handle product listings, pricing strategies, promotional activities, and maintain accurate online content.
• Keep inventory levels in sync with warehouse stock and verify data consistency.
• Oversee the entire order fulfillment workflow, from order reception through to delivery completion.
• Collaborate with warehouse teams, logistics partners, and internal units to swiftly address operational challenges.
• Analyze platform performance to uncover areas for improving efficiency and customer satisfaction.
• Work closely with the Marketing department to prepare for campaigns, product launches, and promotional periods.
• Compile detailed operational reports regularly and suggest enhancements to processes.

Qualifications

• Bachelor’s degree in E-Commerce, Business Administration, Information Systems, or a similar field.
• Between 4 and 6 years of relevant experience in e-commerce or digital retail operations.
• Profound knowledge of inventory control, order fulfillment processes, and web platform management.
• Familiarity with ERP (Enterprise Resource Planning) and OMS (Order Management Systems) is beneficial.
• Strong analytical abilities, effective communication, and excellent problem-solving aptitude.
• Proficiency in both Arabic and English languages.

Additional Information

This role requires a candidate who thrives in a dynamic, fast-moving environment and is enthusiastic about e-commerce operations leadership.