E-commerce Omnichannel Manager

Overview

The E-commerce Omnichannel Manager will oversee the daily operations and strategic growth of Sports Corner and its related brands to boost profitability, increase sales, and strengthen brand presence. This position focuses on enhancing website traffic, managing product supply chains, and guaranteeing a seamless customer journey throughout all digital touchpoints.

Key Responsibilities

• Design and implement comprehensive e-commerce strategies to improve website efficiency and profitability.
• Develop a clear roadmap for successful delivery of the e-commerce portfolio across various departments and teams.
• Take full ownership of the e-commerce Profit & Loss account, ensuring financial goals align with overall business targets.
• Supervise digital marketing efforts including PPC, SEO, display ads, affiliate marketing, email campaigns, and social media management.
• Work closely with marketing teams or handle digital marketing personnel to optimize traffic acquisition and enhance traffic quality.
• Lead merchandising approaches for product lines by leveraging past sales data and analytics.
• Create site personalization plans based on user shopping behaviors, order histories, email interactions, and social media involvement.
• Guarantee prompt and accurate launch of new products and maintain content management standards.
• Apply quality assurance measures to keep website performance stable and customer satisfaction high.
• Track and uphold operational performance in processing and shipping activities.
• Coordinate with external web developers and third-party e-commerce vendors to support platform requirements.
• Collaborate with cross-functional teams to ensure e-commerce strategies support business objectives.
• Maintain policy documentation, procedures, and quality assurance templates for Sports Corner and its subsidiaries.
• Review and confirm feasibility and consistency of new requirements with business strategy.
• Spot chances for innovation and introduce enhancements to improve the customer experience.

Qualifications and Experience

• Bachelor’s degree in Marketing, Business Administration, or similar discipline.
• Relevant experience in the sports, apparel, or fashion retail sector.
• Strong knowledge of the GCC retail landscape with direct experience in the region.
• A minimum of 5 years’ professional background in e-commerce, digital marketing, or omnichannel management.
• Skilled in CRM platforms, digital marketing tools, and e-commerce software.
• Proven track record in creating and overseeing successful omnichannel initiatives.
• Excellent project management, analytical thinking, and problem-solving skills.

Work Location and Employment Type

This is a full-time position based onsite in Doha, Qatar.