Director, Portfolio Management

About BWH Hotels

BWH Hotels is a global hospitality leader with nearly 80 years of experience, headquartered in Phoenix, Arizona. The company manages a diverse portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, totaling around 4,300 hotels in over 100 countries. BWH fosters an inclusive and innovative culture that prioritizes employee engagement and meaningful impact in the travel industry.

Job Purpose

The Director of Portfolio Management will report to the Chief Technology Officer (CTO) and is responsible for guiding the planning, prioritization, and financial oversight of cross-technology work. This position brings structure and rhythm to how product and platform teams sequence, fund, and plan their work by translating strategy into cohesive, dependency-aware roadmaps and executable plans.

Key Responsibilities

• Lead and manage end-to-end processes for creating connected roadmaps, prioritizing workloads, and overseeing investment to maximize value.
• Identify and coordinate resolution of cross-team dependencies, risks, and resource constraints.
• Organize recurring planning events and drive structured planning cycles with clear objectives, milestones, and timelines across quarterly and multi-year horizons.
• Handle the annual budgeting process in collaboration with Finance and technology leaders, ensuring budgets align with strategic priorities and actively tracking variances and forecasts.
• Facilitate executive committee meetings and portfolio governance sessions to align strategic priorities, decision-making, and trade-offs.
• Serve as the chief of staff to the CTO by managing leadership priorities, preparing key communications and presentations, and leading key cross-functional initiatives.
• Drive continuous improvement by establishing portfolio management best practices, tools, and delivery disciplines, while promoting transparency and accountability.

Success Metrics

• Consistent and reliable planning and delivery against defined quarterly and long-term commitments.
• Visibility and management of cross-team dependencies and scheduling.
• Accurate financial discipline including budget management and variance tracking.
• Effective and timely executive decision-making and prioritization.
• Well-established cadence for planning and governance processes.
• Building trust and confidence among executives and teams through transparent communications.

Required Skills and Knowledge

• Proven leadership in portfolio, program, and PMO management across complex, multi-team environments.
• Expertise in strategic planning, facilitation, structured planning events, and multi-year roadmapping.
• Experience managing financial budgets, including annual planning and tracking budget versus actuals.
• Skill in influencing and orchestrating cross-functional teams without formal authority.
• Strong capabilities in managing dependencies, risks, and capacity across teams.
• Advanced executive communication skills for clear synthesis of complex information into presentations and recommendations.
• Exceptional organizational skills combined with discretion and diplomacy at executive levels.
• Proficiency in data-driven decision support and usage of roadmap, planning, and reporting tools.

Preferred Experience and Education

• Bachelor's degree in a related field or equivalent experience; an MBA or advanced degree is advantageous.
• At least 10 years' experience in portfolio or program management, technology strategy, PMO leadership, or technology operations.
• Previous experience as chief of staff or senior advisor to technology or business executives is strongly preferred.
• Track record of successfully building connected roadmaps and leading structured planning.
• Hands-on experience owning or leading technology budgeting processes.
• Strong knowledge of product operating models and portfolio management methodologies.
• Experience in hospitality, travel, retail, or enterprise technology sectors is a plus.

Supervisory Responsibilities

• Lead portfolio management or PMO teams as applicable.
• Influence product and platform teams through leadership and governance processes.
• Participate in hiring, performance evaluations, and team development decisions.
• Manage cross-functional planning, budgeting, and delivery coordination.

Work Location and Schedule

This hybrid role requires in-office presence on Mondays, Wednesdays, and Fridays at the Global Operations Center located at 20400 N 29th Avenue, Phoenix, Arizona 85027. Remote work is allowed on Tuesdays and Thursdays, offering a balance of collaboration and flexibility to support work-life balance. Note that this role is not eligible for immigration sponsorship.

Employee Benefits

• Access to medical, dental, and vision insurance starting on the first day.
• Vacation and sick leave accrual begins immediately.
• Paid company and personal holidays.
• Company contribution and matching 401(k) in the U.S. and RRSP in Canada.
• Hotel and employee discounts.
• Free financial and health wellness programs.
• Tuition reimbursement options.

Equal Employment Opportunity

BWH Hotels is committed to equal employment opportunity for all employees and applicants regardless of race, color, religion, national origin, age, disability, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law. This policy applies to all employment aspects including hiring, promotions, benefits, discipline, and termination.