Digital Account Manager (Freelance)

Overview

Noria is a comprehensive Amazon growth agency committed to helping ambitious consumer brands across Australasia thrive in online marketplaces. With over three decades of collective experience, the agency has generated millions in sales and facilitated numerous brands' successful expansion into international markets, including Amazon USA, Amazon AU, Chewy, and Walmart.

Role Summary

We are seeking a freelance Digital Account Manager to oversee daily client management within a focused portfolio of accounts. This part-time position (15-20 hours per week) reports directly to the Founder/CEO. The role demands a highly experienced professional capable of independently managing client relations and digital performance without extensive training.

Key Responsibilities

• Serve as the main liaison for clients, managing communications and maintaining professional relationships.
• Lead the end-to-end onboarding process for new client accounts.
• Prepare and deliver monthly reports, transforming data into strategic commercial insights.
• Support the formulation of the 2027 annual plans by contributing to strategic account goals and targets.
• Identify potential risks proactively and manage client expectations effectively to mitigate issues.
• Drive account growth by translating client needs into actionable priorities and coordinating execution through team members.
• Address client-level decisions involving escalations, sensitive discussions, and contractual matters.

Candidate Profile

• Proven experience managing digital marketing or media accounts with demonstrable impact on client or brand performance.
• Proficient team leader capable of guiding specialists, prioritizing work, and ensuring accountability without performing the technical tasks personally.
• Commercially savvy, able to interpret profit and loss statements and link performance metrics to business outcomes.
• Graceful under pressure and able to communicate challenging news diplomatically.
• Flexible, hands-on attitude suited to a fast-evolving agency environment requiring initiative beyond a prescribed role.
• Based in Auckland, willing to work fully on-site for the first month to familiarize with clients and processes, followed by hybrid work with 1-2 remote days weekly.
• Experience working with FMCG brands, including those in alcohol sectors.
• Exposure to Amazon or marketplace platforms is advantageous but not mandatory.

Work Conditions

• Attend the Tuesday 7:30 AM team meeting remotely; however, Tuesday afternoons are onsite in Penrose, Auckland.
• Initial full-time office attendance for four weeks, transitioning into hybrid work allowing several remote days weekly.

Compensation and Benefits

• Hourly wage ranges from $45 to $60 depending on experience level.
• Weekly workload of 15-20 hours with flexible scheduling aside from the fixed Tuesday block.
• Opportunity to gain hands-on experience with Amazon and global marketplace strategies from an expert team.
• Direct responsibility for client accounts from the outset, enhancing professional growth and exposure.
• Prospects for managing additional brands and expanding responsibilities as the agency continues rapid growth.