Data Center Critical Environment Technician Manager

Overview

We seek a dedicated Data Center Critical Environment Technician Manager committed to fostering an inclusive workplace that enriches our culture daily. This role is vital in supporting the infrastructure behind Microsoft's Cloud Operations & Innovation, powering services such as Bing, Office 365, Xbox, OneDrive, and Azure. The role offers professional growth through training programs, certifications, and career rotations.

Our expansive infrastructure includes over 200 data centers worldwide, serving upwards of 1 billion users and 20 million businesses across more than 90 countries. Sustainability and optimization are integral to our data center design and operations as we expand to meet evolving global demands.

Key Responsibilities

• Lead and develop teams through empowerment and accountability, embodying company culture and leadership values.
• Coach team members by setting objectives, enabling cross-functional success, and supporting adaptability and learning.
• Attract, retain, and invest in talent by understanding individual strengths and career goals.
• Act as an operations expert in one or more areas such as electrical, mechanical, or controls systems, managing advanced tasks independently.
• Supervise inspection routines for critical environment equipment and facilities to detect unsafe or abnormal conditions and analyze trends.
• Monitor maintenance and operational performance via telemetry and control systems, promptly identifying all alarms.
• Utilize computerized maintenance management systems to track equipment, manage work orders, and produce reports identifying outstanding tasks.
• Lead incident response teams to address and correct abnormal operational conditions safely and efficiently.
• Develop and follow emergency operating, method, and standard operating procedures related to incidents.
• Conduct root cause analyses and compile incident reports with timelines and recommended actions.
• Oversee and participate in planned, predictive, and corrective maintenance across disciplines, escalating issues appropriately.
• Serve as a subject matter expert for specific equipment types, guiding troubleshooting and daily operations.
• Coordinate and supervise third-party contractors and service providers, ensuring compliance with safety and procedural standards.
• Promote safety and security practices, ensuring compliance with regulations and company policies.
• Address unsafe conditions immediately and maintain safe working environments.
• Assess resources and equipment necessary to support environmental health and safety objectives.
• Participate in meetings, training sessions, and knowledge transfers.
• Embody company values and culture consistently.

Qualifications

• High School Diploma, GED or equivalent with at least 3 years of mission-critical service experience in environments such as data centers, manufacturing, hospitals, or related fields; or equivalent experience.
• Willingness and ability to work varied shifts including nights, weekends, and holidays.
• Must pass Microsoft's Cloud background check upon hire and biennially thereafter.
• Must be either a New Zealand citizen holding a NZ Passport or have NZ Permanent Residency Visa due to government clearance requirements.

Preferred Qualifications

• High School Diploma or equivalent with 6+ years mission-critical service experience or Associate’s Degree/technical certification with 5+ years experience.
• At least 1 year experience in people management.
• 1+ year of specialized experience in fields such as mechanical, electrical, or controls.

Additional Information

This position remains open for a minimum of five days and continues accepting applications until filled. Microsoft is an equal opportunity employer committed to diversity and inclusion, providing necessary accommodations when requested.