Customer Support Services Team Member

Role Overview

This position presents an excellent opportunity for an individual to engage directly with customers, playing a key role in delivering exceptional service as well as supporting critical operational activities. The ideal candidate will have approximately 2 to 3 years of experience in a customer service setting within a contact centre environment.

The role is full-time and does not require shift work. It is governed by collective bargaining agreements.

Key Responsibilities

• Efficiently and professionally respond to customer inquiries using multiple communication channels such as telephone, email, and live chat, servicing both internal and external customers.
• Process customer requests accurately and within the established service level agreements (SLAs).
• Collaborate with various departments including Commercial, Operations, the Dublin Airport Travel Services team, and other daa customer groups as necessary.
• Oversee the administration of permits related to staff parking and for taxi and chauffeur drivers.
• Identify opportunities for enhancing processes in alignment with the company’s Lean strategy.
• Promote and uphold high standards of customer service within the team and the broader unit.
• Commit to and embody the company's values, vision, and goals daily.
• Assist with and contribute to team projects as needed.

Qualifications and Skills Required

• Two to three years of customer service experience, ideally within a contact centre environment.
• Demonstrated ability to efficiently manage multiple tasks, prioritize workload, and manage time effectively.
• Capacity to exercise initiative in customer interactions.
• Strong telephone communication skills, including active listening capabilities.
• Ability to maintain performance under pressure and handle large volumes of inquiries.
• Previous experience with Customer Relationship Management (CRM) systems and related processes.