Customer Support Executive

About the Role

Altruizm Events is seeking a diligent and organized Customer Support Executive to oversee event coordination and customer communications. The ideal candidate will handle vendor management, logistical support, and operational tasks related to event execution, particularly in the hospitality sector. Strong communication skills and basic computer proficiency are essential, with prior experience in event management or hospitality coordination considered advantageous.

Responsibilities

• Coordinate effectively with customers, vendors, hotels, and internal teams to ensure seamless event operations.
• Manage hotel and venue bookings across India for healthcare professional meetings and various events.
• Organize travel, cab services, and logistical arrangements.
• Liaise with multinational pharmaceutical companies to capture and fulfill event requirements.
• Work collaboratively with premium hotels to finalize event venues and negotiate commercial terms.
• Engage external vendors for catering, logistics, audiovisual equipment, and other event needs.
• Supervise event operations on-site to guarantee smooth delivery and client satisfaction.
• Prepare and issue invoices post-event, ensuring compliance with contracts and accuracy.
• Coordinate food and catering services during events.
• Maintain daily reports, management information systems, and documentation related to events.
• Manage stakeholders and vendors for unobstructed collaboration.
• Utilize booking platforms and Cvent software for efficient event coordination.
• Monitor service level agreements to ensure tasks meet deadlines.
• Respond to customer inquiries, perform follow-ups, and provide professional support.

Requirements

• Age range: 22 to 30 years.
• Gender: Open to all genders.
• Minimum qualification: Graduate degree.
• Basic proficiency in English language.
• At least six months of relevant work experience.
• Skills: MS Excel, email drafting, effective communication, order processing, vendor relationship management, hotel and booking management, computer proficiency, order fulfillment, customer consultation and query resolution.

Compensation and Benefits

• Monthly fixed salary ranging from INR 13,000 to INR 20,000, dependent on candidate experience and skills.
• Performance-based incentives starting at INR 1,000.
• Additional perks include overtime pay, annual bonus, and provision of meals.

Additional Information

The position operates full-time during the day at the office located at Jaina Tower-2, Janakpuri District Center, Janakpuri, New Delhi. Candidates must demonstrate professionalism, attention to detail, and a proactive approach to communication to excel in this role.