Customer Success Manager

About n8n

n8n is an open workflow orchestration platform designed for the AI era, giving technical teams the flexibility of code with the speed of no-code so they can automate work faster and with fewer constraints. Supported by a large builder community and more than 500 integrations, the company helps organizations connect systems and scale ideas effectively.

Founded in 2019, n8n has grown to a team of more than 260 people across Europe and the US, with its main hub in Berlin. The company has built a community of over 650,000 active developers and builders, gained 190K+ GitHub stars, and reached a $5.2bn valuation with backing from major investors including Sequoia and SAP.

Candidates are encouraged to try the product themselves and share a screenshot of their first workflow as part of the application process.

Role overview

This position is for a Customer Success Manager supporting the Guided segment. You will be the main post-sales contact for a portfolio of around 30 enterprise accounts in the US Central region, guiding customers from onboarding through adoption, renewal, and growth.

The role involves creating a consistent customer engagement rhythm through kickoffs, success plans, executive reviews, adoption reviews, and renewals. You will help customers connect product usage to measurable business outcomes and ROI, while also spotting risks early and coordinating issue resolution across technical and business teams.

In addition to managing your own accounts, you will contribute to reusable playbooks and programs that improve outcomes across the wider customer base. You will work closely with Support, Solutions Engineering, Product, and Sales to turn successful adoption into retained and expanded revenue.

What you will do

• Manage a portfolio of enterprise customers and serve as the main post-sale partner throughout onboarding, adoption, and renewal.
• Run customer kickoffs and success planning sessions, making sure goals, timelines, responsibilities, and success metrics are aligned.
• Support onboarding and enablement for both technical and business users, helping customers realize value faster and overcome implementation issues.
• Maintain a regular operating rhythm through health checks, executive meetings, and quarterly business reviews, using usage data and adoption insights to set priorities.
• Track customer health and product usage to identify risks early, handle escalations, and keep stakeholders aligned.
• Translate product usage into clear business impact and ROI stories that resonate with customer decision-makers.
• Spot and advance expansion opportunities such as upsell and cross-sell, while partnering with Account Executives on growth plans.
• Work with Support, Solutions Engineering, and Product to remove blockers and provide a smooth customer experience.
• Share structured customer feedback with Product and Engineering to influence roadmap decisions.

Requirements

• Proven experience in enterprise customer success, including managing SaaS accounts and leading kickoffs, onboarding, stakeholder alignment, and QBRs end to end.
• Strong focus on value creation and outcomes, with the ability to turn product usage into measurable business results and executive-level narratives.
• Technical comfort in conversations with IT and engineering stakeholders around APIs, integrations, authentication, environments, and automation architecture, with judgment on when to escalate.
• Commercial awareness, including support for renewals and expansion efforts with a record of improving retention and growth.
• Strong operational discipline, with the ability to manage priorities, run a structured cadence, and follow through consistently.
• Excellent communication skills with both technical users and senior executives, along with the ability to build trusted customer relationships.
• Experience collaborating across Sales, Support, Solutions Engineering, and Product to solve customer issues and improve the journey.
• A builder mindset suited to fast-moving, ambiguous environments where processes still need to be created and refined.
• Bonus: familiarity with automation, AI tools, or workflow platforms that can help improve customer value realization.
• Bonus: experience in startup or scale-up settings and comfort working in a high-growth environment.
• Bonus: experience working with distributed teams and enterprise stakeholders across multiple US time zones or globally.
• Bonus: a technical or STEM background such as Computer Science or Engineering, or equivalent experience.
• Bonus: familiarity with n8n or similar workflow automation, integration, or iPaaS platforms.

Benefits and perks

• Competitive pay.
• Equity ownership in n8n.
• Time off benefits vary by region: in the US, 20 vacation days, 8 sick days, and public holidays.
• US healthcare coverage includes multiple low-premium, low-deductible medical plans for individuals and families, plus a no-cost premium HDHP option with a pre-seeded HSA, along with dental and vision coverage.
• US retirement support includes a 401(k) plan with a 4% employer match.
• US financial protection includes company-paid short-term and long-term disability insurance and life insurance.
• €1K per year, or local equivalent, for learning and development expenses such as courses, books, events, or coaching.
• $100 per month to support open-source projects you care about.
• Unlimited AI budget to use tools that improve productivity and creativity.
• A remote-first culture with regular off-sites for team connection.
• Transparent company communication and regular hackathons.

Additional information

n8n is an equal opportunity employer and does not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability.

Visa sponsorship is available for Germany only; for any other country, candidates must already have the right to work.

The company operates in English.

If multiple listings appear for the same role, it is because the company posts the job in different locations for remote hiring purposes; applicants should choose the location they are most likely to work from in the future.

Country-specific details are included in the employment contract.