Customer Service Representative

About Datacom

Datacom partners with organizations and communities across Australia and New Zealand to create impactful changes in people's lives. We enable clients to leverage technology for innovation, growth, and better access to essential support services.

We nurture diverse talent and offer a career path filled with opportunities in Customer Operations, IT, and other fields. Our culture is dynamic and agile, ensuring you feel valued and recognized from the outset.

Role Overview

We are seeking full-time Customer Service Representatives for our Modbury-based Federal Government support team. You will be the approachable, professional first contact for customers, helping them resolve issues, access vital services, and obtain optimal results.

Your interactions will vary; utilizing empathy, active listening, and problem-solving skills will enable you to provide high-quality assistance that genuinely matters.

Key Responsibilities

• Respond promptly to inbound customer inquiries via phone, email, and process related items.
• Establish quick rapport while delivering accurate and timely information.
• Identify and solve issues by adhering to clear procedures and guidelines.
• Achieve Key Performance Indicators related to customer satisfaction and service standards.

Candidate Requirements

• Effective verbal and written communication skills with confidence.
• Meticulous attention to accuracy, especially when working under time constraints.
• Ability to collaborate as part of a team and foster a positive work environment.
• Demonstrated empathy and patience, particularly when supporting individuals in difficult circumstances.
• Comfortable using multiple computer systems; typing speed of 20 words per minute or higher.
• Must be an Australian Citizen capable of obtaining and maintaining a Security Clearance.
• Previous experience in customer service or contact centres is beneficial but not required; transferable skills are welcomed and full training provided.

Working Hours

Full-time positions with rostered shifts Monday to Friday, operating between 7:00 am and 7:30 pm on a rotating schedule. Some flexibility is available to accommodate personal commitments outside work hours.

Benefits

• Strong career advancement opportunities via Datacom Academy pathways.
• Fully funded Certificate III in IT, including paid study time.
• Exceptional reward and recognition schemes.
• Access to corporate retail discounts and frequent social events.
• Entitlement to paid parental leave.
• $1,000 referral bonus program for recommending new employees.

Join Us

You will collaborate with authentic, supportive colleagues in an inclusive and welcoming atmosphere. There are extensive chances to acquire new skills, advance your career, and positively impact customers nationwide.

If you seek meaningful employment, professional development, and real career growth, we encourage you to apply.