Customer Service Executive

About the Role

We are seeking motivated and customer-oriented individuals for the position of International Semi-Voice Process Executive. This full-time role is situated in Thane, Maharashtra, and entails primarily addressing international customer inquiries via email (80%) and voice support (20%). Suitable candidates include fresh graduates and professionals with up to one year of experience, possessing strong English communication skills.

Responsibilities

• Respond efficiently and accurately to customer queries through email.
• Handle inbound and outbound calls with professionalism as needed.
• Deliver prompt and effective solutions while upholding exceptional customer service standards.
• Comprehend customer issues and offer fitting resolutions within prescribed turnaround times.
• Maintain detailed and accurate records of customer interactions using CRM or other company systems.
• Adhere to client procedures, standard operating protocols, and quality benchmarks.
• Refer unresolved issues to relevant teams for further assistance.
• Consistently meet daily targets related to productivity, quality, and service level agreements.
• Ensure compliance with organizational policies and data privacy requirements.
• Collaborate with internal departments to efficiently resolve customer problems.
• Maintain a courteous and professional demeanor in all communications with international clients.

Requirements

• Excellent skills in written and spoken English.
• Effective email composition abilities and business communication proficiency.
• Strong interpersonal and customer service capabilities.
• Basic competence with computers and MS Office applications.
• Good typing speed combined with meticulous attention to detail.
• Ability to multitask and perform under deadline pressure.
• Strong analytical and problem-solving aptitude.
• Preparedness to work fixed night shifts (8:30 PM to 5:30 AM).
• Capability to operate independently and collaboratively within a team.

Eligibility

Open to freshers or professionals with up to one year of experience in customer service, support, email support, voice or semi-voice processes, international BPO, or international customer support. Candidates who are graduates or undergraduates may apply. Preference given to those available for immediate joining.

Benefits

• Monthly salary up to ₹16,000 with additional performance-based incentives.
• Fixed work schedule from Monday to Friday, with weekends off (Saturday and Sunday).
• Dedicated night shifts from 8:30 PM to 5:30 AM.
• Paid training and opportunities for ongoing professional development.
• Potential career advancement within the organization.
• Supportive and professional working environment.