Customer Relationship Officer

About Mystery Rooms

Mystery Rooms offers a distinctive escape game experience and stands as one of the fastest expanding entertainment brands operating across 16 cities in India. The game challenges participants to solve puzzles and exit a themed room within a limited timeframe.

Key Responsibilities

• Handle and manage customer bookings and respond to their inquiries.
• Oversee backend department activities ensuring smooth operations.
• Complete tasks assigned promptly and efficiently.
• Attend to customers at the front desk and provide comprehensive game briefings.
• Demonstrate a hospitality-oriented attitude in all customer interactions.
• Possess effective communication and interpersonal skills for engaging with customers.
• Manage multiple tasks, prioritize duties, and handle customer interactions from start to finish.
• Exhibit an aptitude for delivering excellent customer service along with strong organizational capabilities.