Customer Development Manager – Office Products & E-Commerce

About Lavazza Group

Starting as a small shop in Turin, Lavazza has grown into a globally recognized brand, operating in 90 countries with over 5,000 employees and managing 30 companies under its parent company, Luigi Lavazza Spa. The group includes renowned brands such as Carte Noire, Merrild, Kicking Horse, Eraclea, and Whittington tea. Joining Lavazza involves embracing a passion-driven business culture that prioritizes superior product quality alongside social and environmental responsibility. The company caters to various channels including Retail, Foodservice, Office Coffee Service, and Vending, offering tailored solutions to meet customer needs at any time or place.

Role Summary

The Customer Development Manager for Office Products, E-Commerce, and Independent channels plays a crucial role in advancing Lavazza's growth strategy across diverse customer segments. This position demands an analytical mindset adept at addressing complex challenges, translating data into actionable insights, and collaborating cross-functionally to enhance the company's market reach and profitability. Candidates typically have backgrounds in consulting, commercial strategy, business analytics, or sales operations, with experience in driving revenue growth and market expansion initiatives.

Key Responsibilities

• Perform detailed analysis of sales trends, customer behavior, and market conditions to uncover opportunities within Office Products, E-Commerce, and Independent retail sectors.
• Track business Key Performance Indicators (KPIs) and develop strategies to optimize sales results, increase profitability, and grow market share.
• Create and maintain performance dashboards, scorecards, and reporting tools to monitor commercial metrics effectively.
• Communicate complex analytical findings clearly to internal teams, facilitating informed decision-making.
• Coordinate with Sales, Marketing, Finance, Revenue Growth Management, Supply Chain, and external stakeholders to align and support customer-focused initiatives.
• Assist in the creation of customer presentations, business reviews, and strategic commercial proposals.
• Collaborate with sales teams to devise tailored growth plans, promotional strategies, and channel engagement tactics.
• Oversee multiple projects simultaneously, ensuring milestones and deliverables are met across departments.
• Identify and implement process enhancements to boost the efficiency and effectiveness of commercial operations.
• Act as a proactive problem solver in navigating complex business dynamics and competing priorities.
• Keep abreast of competitor activities, consumer trends, and developments within various channels to provide strategic market insights.
• Support detailed analyses related to product assortment, pricing strategies, promotional activities, distribution channels, and profitability assessments.

Professional Qualifications

• Bachelor's degree in fields such as Business, Marketing, Economics, Finance, Analytics, or Strategy.
• 2 to 4 years of relevant experience in Business Consulting, Commercial Strategy, Business Analytics, Sales Operations, or Corporate Strategy.
• Proven track record in supporting sales growth, expanding market presence, and managing customer strategies.
• Competence in interpreting complex data and converting it into meaningful business recommendations.
• Familiarity with syndicated or retail sales data and related analytical tools.
• Experience preparing high-level presentations and business cases for executive audiences.
• Knowledge of digital commerce, marketplace analytics, or omnichannel retail environments is advantageous.
• Strong problem-solving abilities with the capacity to evaluate options and develop effective solutions.

Benefits and Work Environment

• Competitive Medical, Vision, and Dental insurance plans.
• 401K retirement savings package.
• Employee Assistance Program for support services.
• Hybrid work arrangement requiring office presence three days per week.
• Opportunity to become barista certified.
• Tuition reimbursement program for ongoing education.
• Personalized performance development plans.
• Employee discounts on products.
• Summer Fridays from Memorial Day to Labor Day weekends.
• Flexible, business casual dress code including jeans.
• Unlimited complimentary coffee during work hours.

Diversity and Inclusion

Lavazza is committed to fostering an inclusive workplace, offering equal employment opportunities without discrimination based on race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other legally protected factor.