Creator Success Coordinator

About the Role

The Creator Success Coordinator acts as the primary contact for creators, playing a vital role in ensuring a superior experience. The position includes managing creator communications on various platforms, addressing inbound support requests, moderating creator communities, and assisting with Creator Success programs and events execution.

Responsibilities

• Serve as the initial support contact, handling creator inquiries and tickets with excellent customer service and prompt responses.
• Moderate creator communities and social media channels, encouraging positive interactions and escalating concerns when necessary.
• Oversee communications with creators via email, social media, blogs, and other relevant channels.
• Create blog articles, announcements, newsletters, and instructional content to keep creators well-informed and engaged.
• Develop polished presentations, reports, spreadsheets, and executive-level decks to back up team projects and communications.
• Organize Zoom webinars, virtual events, meetings, and sessions to engage creators effectively.
• Support creator events, webinars, and community programs through communication, logistical, and operational assistance.
• Collaborate with cross-functional teams to advance Creator Success efforts, optimize processes, and improve the creator experience.
• Stay current on trends in the creator economy, social media platforms, and industry best practices to provide informed support.
• Manage multiple projects and priorities simultaneously while maintaining detailed focus in a dynamic, fast-paced work environment.

Requirements

• Minimum of two years of experience in customer support, creator success, community management, customer experience, marketing, or related fields.
• Strong dedication to customer service and helping others succeed.
• Experience moderating social media communities or managing online engagement.
• Excellent writing, editing, and proofreading capabilities, with a background in content creation such as blogs or educational materials.
• Proficiency in preparing presentations using Google Slides or PowerPoint and handling spreadsheets in Google Sheets or Excel.
• Familiar with coordinating Zoom meetings, webinars, or virtual events.
• Exceptional organizational skills with the ability to juggle multiple ongoing projects.
• Knowledge of social media platforms and interest in the creator economy.
• Experience with tools like Zendesk, HubSpot, Google Workspace, or similar CRM and support platforms is preferred.
• A proactive mindset focusing on opportunity pursuit and rapid execution.
• Strong prioritization skills and a commitment to operational excellence.
• Ability to adapt to fast-changing and evolving work conditions.
• Growth-oriented attitude and receptiveness to feedback.

Professional Characteristics

• Passion for delivering outstanding customer experiences.
• Excellent verbal and written communication abilities.
• Ability to effectively handle multiple responsibilities and shifting business demands.
• Detail-focused approach with excellent follow-through and implementation skills.
• Creative problem-solving and content development skills.
• Experience building professional materials such as presentations, spreadsheets, and documentation.
• Comfortable managing virtual meetings and digital experiences on platforms like Zoom.
• Keen interest in influencer marketing, social media trends, and the broader creator economy.
• Collaborative personality with eagerness to learn and grow.

Compensation & Benefits

• Opportunity to join a leading global platform in creator commerce.
• Remote-first and productivity-focused work environment.
• Competitive salary and comprehensive benefits tailored to employee and family needs.
• 401(k) retirement plan with company matching contributions.
• Medical, vision, and dental insurance coverage.
• Paid maternity and paternity leave.
• Flexible paid time off policies and summer Fridays.
• Note: Benefits vary for temporary full-time employees.

About LTK

Established in 2011, LTK is a worldwide technology platform dedicated to empowering lifestyle creators to monetize their content effectively. It connects brands, creators, and shoppers through a premier shopping app and reliable tools that make content instantly purchasable. LTK supports over 40 million monthly shoppers, 8,000 retailers, and 1 million brands worldwide, facilitating more than $5 billion in annual retail sales. Headquartered in Dallas, TX, LTK operates on five continents.

Mission & Values

LTK aims to enable premium lifestyle creators globally to reach their maximum economic potential. Its core values emphasize winning together, commitment throughout the journey, and working well collectively.

Diversity Commitment & Employment Notice

LTK values diversity, equity, and inclusion as essential to building a strong team and organizational culture. The company employs a diverse, multidisciplinary workforce and is an equal opportunity employer. For U.S.-based roles, employment authorization is required; no new visa sponsorships are currently available. Unsolicited resumes submitted outside official channels will be considered company property without agency fee obligations.