Contact Centre Agent (UAE National)

About Liwa University

Established in 1993, Liwa University in Al Ain has been a pivotal institution for higher education in Abu Dhabi, committed to cultivating talent and providing the UAE workforce with well-qualified professionals. The university supports academic excellence and personal growth by offering comprehensive resources, support systems, and guidance. It provides 35 master's, bachelor's, and diploma programs within four colleges: Media and Public Relations, Medical and Health Sciences, Business, and Engineering and Computing, alongside the General Education Department.

Key Responsibilities

• Handle incoming calls and assist students with specific inquiries regarding services and programs.
• Generate interest among potential students in the university's offerings.
• Deliver exceptional, personalized customer service.
• Identify prospective students using databases, cold calling, lead follow-ups, and direct contact methods.
• Ensure calls are correctly routed to the appropriate department and all data is accurately recorded.
• Enhance the university’s reputation by providing professional and effective assistance.
• Communicate clearly and effectively with team members and students both verbally and in writing.
• Follow up with students, advising them on study programs to meet the university’s articulation goals.

Qualifications and Experience

• Minimum educational requirement: Diploma.
• Bachelor’s degree from an accredited institution is preferable.
• 3 to 5 years of experience in a similar role.

Knowledge and Skills

• Strong attention to detail and accuracy.
• Excellent interpersonal skills.
• Effective communication abilities coupled with professional presentation.
• Understanding of customer service principles and best practices.
• Bilingual proficiency in English and Arabic.
• Ability to collaborate within a multicultural team environment and handle pressure positively while meeting deadlines.