Community Manager

Overview

Bubble is looking for an organized, imaginative, and relationship-focused Community Manager to join the Consumer Engagement & Advocacy team in New York, NY. This full-time role involves a hybrid work schedule with four days in-office weekly. The role reports to the Senior Director of Consumer Engagement & Advocacy and focuses on supporting and managing a diverse community including ambassadors, campus representatives, Insiders, parents, and loyal brand followers.

Key Responsibilities

• Oversee daily engagement and moderation of Bubble's Insider and ambassador groups to ensure members feel appreciated and connected.
• Create and implement regular community programs such as weekly challenges, Q&A sessions, product education, brand news, and other interactive events.
• Host weekly discussions and monthly virtual events to build meaningful conversation and community bonds.
• Lead personalized outreach, surprise initiatives, and other engagement activities aimed at retention and increased participation.
• Continuously seek improvements and innovation opportunities to enhance community experiences and programs.
• Represent Bubble's voice and values consistently throughout all community interactions.
• Manage Bubble’s ambassador ecosystem, including segmenting groups, facilitating communications, and fostering relationships.
• Coordinate ambassador initiatives around product launches, campaigns, and significant brand moments.
• Help develop and manage the Parent Ambassador program via recruitment, focus groups, and engagement planning.
• Review and approve or deny user-generated content according to guidelines.
• Collaborate with Influencer and Social teams to identify potential brand advocates and creators for partnership opportunities.
• Handle product gifting requests and inventory management related to community programs.
• Support campus ambassador initiatives at key schools, maintaining engagement and cultural relevance on campuses.
• Plan and manage in-person community events, pop-ups, campus activations, and virtual experiences ensuring timely execution and memorable participant experiences.
• Work closely with internal teams including Influencer, Social, PR, Creative, Brand, and Commercial to integrate community efforts into broader marketing plans.
• Maintain community channels such as Insider platforms and Instagram, responding promptly and engaging with members authentically.
• Collect and analyze data on community engagement and program KPIs to guide future efforts and optimize outputs.
• Manage multiple projects efficiently with keen attention to detail and organized tracking systems.
• Occasional work during evenings and weekends may be necessary to support events and programming.

Required Qualifications

• 5-7 years of experience in community management, influencer marketing, experiential marketing, brand marketing, social media, or related fields, preferably within beauty, skincare, fashion, retail, or consumer products.
• Background working in dynamic or startup environments focused on community building.
• In-depth knowledge of Gen Z culture, consumer trends, and social media landscapes in beauty and related industries.
• Excellent communication skills, both written and verbal, with the ability to produce engaging and brand-aligned content.
• Strong organizational skills, capable of multitasking among programs and adhering to deadlines.
• Ability to build genuine relationships and craft meaningful, memorable brand experiences.
• Balanced approach combining strategic vision and hands-on execution.
• A proactive self-starter attitude with problem-solving and opportunity-identification skills.
• Creative, resourceful, and solution-focused mindset when addressing challenges.
• Effective collaborator comfortable working across cross-functional teams and stakeholders.
• Flexibility to support occasional community events outside standard business hours.
• Passion for fostering communities and cultivating long-term brand advocates.
• Experience with design tools like Figma is favorable.