Client Solutions Manager

Role Overview

The Client Solutions Manager within Meta’s Global Business Group serves as a strategic partner focused on delivering client-centric marketing solutions. This role involves steering vital client relationships, employing analytical expertise, and gaining platform and product mastery to offer trusted consultancy in media planning, strategy, and performance measurement for major multi-channel and Fortune 1000 advertisers.

Key Responsibilities

• Function as a subject matter expert on products and insights, crafting and implementing marketing strategies that provide quantifiable business outcomes for clients.
• Develop and sustain relationships with key clients and their agency collaborators across media, creative, and marketing sectors.
• Manage a portfolio of accounts, applying strong operational discipline and sales strategy to boost performance, identify opportunities for upselling/cross-selling, and analyze sales data for strategic targeting.
• Identify and spearhead new revenue-generating business initiatives by forming and executing strategic account plans focused on investment growth.
• Create data-driven narratives and actionable recommendations from customized analyses; develop presentations and communicate findings effectively to stakeholders.
• Design and manage experimental campaigns, develop tracking systems for experiments, analyze outcomes, and deliver strategic recommendations.
• Act as an external consultant, educating clients and agencies on product solutions and best practices to strengthen and grow existing partnerships.
• Lead media and measurement strategy proactively, overseeing implementation and optimization to improve campaign performance and increase investments.
• Manage account operations, including troubleshooting and account setup.
• Collaborate with internal multidisciplinary teams to manage complex project workflows efficiently.
• Travel as necessary to meet business needs.

Requirements

• Advanced skills in data structuring and manipulation to prepare raw data for comprehensive analysis.
• Proven expertise in evaluating both quantitative and qualitative data from diverse sources and conveying insights clearly to inform actions.
• Strong history of applying data-driven hypotheses and developing learning strategies that build compelling business cases.
• Experience in generating prototyping solutions for teams based on data insights.
• Successful track record in managing business books, enhancing revenue streams, and improving business metrics.
• Ability to communicate insights effectively to both technical and non-technical audiences.
• Experience collaborating across multidisciplinary teams.
• Proven capacity to influence clients and executives at the C-suite level.
• Comfortable handling ambiguous situations with agility, managing shifting priorities and complexity.
• Sound understanding of the technology environment.
• Minimum of eight years of experience in online advertising or media.
• Bachelor’s degree required.

Preferred Qualifications

• Familiarity with SQL, relational databases, and statistical software like R, SAS, or SPSS.
• Advanced data querying skills including SQL and proficiency with Excel or Google Sheets.
• Experience with business case modeling and market or opportunity sizing analyses.
• Knowledge of Meta’s comprehensive advertising product suite.
• Experience working with Product teams to enhance features and functionalities.
• Demonstrated ability to leverage AI technologies to optimize workflows and generate tangible business improvements, such as efficiency gains and quality enhancements.
• Commitment to responsible and ethical AI practices including risk assessment, bias mitigation, and quality assurance.
• Active pursuit of AI skills development including prompt engineering, agent orchestration, and keeping up with emerging AI tech trends.

Additional Information

Meta is an innovative company focusing on helping people connect through evolving technology platforms and immersive experiences like augmented and virtual reality. The company champions diversity, equal opportunity employment, and inclusion while also participating in programs like E-Verify where mandated. Meta strives to provide accommodations for candidates with disabilities throughout the hiring process.

Compensation & Benefits

The salary range for this role spans $112,000 to $175,000 annually, augmented with bonus potential, equity options, and additional benefits. Actual remuneration will be based on skills, qualifications, experience, and location. Benefits information is made available upon hiring.