Claims Specialist III - Remote

Overview

LoanCare is a leading provider in mortgage services, focused on assisting customers with one of their most significant financial decisions: purchasing a home. Our mission combines empathy and insight to simplify complex processes, driving constant innovation in the mortgage industry. We are currently seeking a Claims Specialist III to join our remote team. This role involves collaborating with clients, industry partners, and internal teams to optimize outcomes for homeowners.

Responsibilities

• Prepare mortgage insurance claims for all agencies or investor-acquired properties.
• Reconcile all advances for inclusion in claims.
• Verify all required supporting documents for claims accuracy.
• Maintain detailed records and reports for management on daily production.
• Conduct quality control audits for post-claim activities within the department.
• Identify trends that may necessitate additional training for Supervisors.
• Perform internal quality assurance audits before claim submissions.
• Update workstations related to claim payments as needed.
• Address post-claim inquiries from agencies or clients.
• Monitor and follow up on payments for filed claims.
• Conduct research to support daily tasks and post-claim documentation inquiries.
• Complete assigned task queues and document actions in internal systems.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Four to five years of experience in default mortgage servicing, mortgage insurance claims, or legal field relevant to mortgages.
• Comprehensive understanding of mortgage industry practices and claims processing.
• Knowledgeable about foreclosure processes and related guidelines.
• Experience with LPS-MSP (Mortgage Servicing Platform).
• Strong organizational skills with ability to manage time and priorities efficiently.
• Sound judgment and problem-solving abilities.
• Ability to work independently and meet deadlines consistently.
• Effective written, verbal, and telephone communication skills.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Maintain strict confidentiality in all work processes.

Compensation

The hourly wage ranges between $19.33 and $28.89, varying based on skills, qualifications, and experience.

Benefits and Perks

• Optional medical, dental, vision, life, and disability insurance coverage.
• Paid holidays, vacation, and sick leave.
• 401(k) retirement plan with matching contributions plus employee stock purchase plans.
• Wellness programs including mental health support and free Calm app memberships.
• Recognition programs celebrating employee milestones and achievements.
• Discounts on gym memberships, pet insurance, employee purchasing programs.
• Tuition reimbursement program encouraging ongoing education and professional development.

Work Environment & Equipment

This role is remote requiring a quiet, private workspace at home and a stable high-speed internet connection with minimum download speeds of 25 Mbps and upload speeds of 10 Mbps. The company supplies the necessary equipment for work.

Company Background

LoanCare has been delivering full-service mortgage subservicing since 1991. Currently servicing over 1.8 million loans across all 50 states, our management team averages nearly 30 years of experience in the mortgage and financial sectors. We are committed to equal employment opportunities for all, welcoming applicants regardless of race, color, religion, sex, age, disability, veteran status, national origin, gender identity, or any other legally protected category.

Working Conditions

The position operates in a standard office-like environment remotely. The employee must be able to work regular business hours and be flexible to work early, late, or weekend hours when necessary, including overtime as required.