Claims Specialist

Role Overview and Responsibilities

• Maintain daily communication with the outsourced team located in Rivervale, NJ to address and resolve issues and manage escalations.
• Manage internal and external escalations involving Service Partners, Field Operations, and the Accounts Receivable team.
• Review requested labor rates against contractual agreements and update new rates in the system accordingly.
• Assist in auditing warranty claims prior to closure to ensure accuracy and compliance.
• Compile and handle large volumes of data extracted from internal systems.
• Generate ad hoc reports analyzing warranty trends, associated costs, and other relevant metrics.

Required Qualifications and Skills

• Possession of a Bachelor’s degree is mandatory.
• Effective communication skills are essential for coordinating with multiple teams.
• Proficiency in Microsoft Office, with advanced expertise particularly in Excel, is required.

Compensation and Benefits

This contract position offers an hourly pay rate of $25.00. The role qualifies for overtime pay at 1.5 times the base rate for hours exceeding 40 per week, subject to applicable state or local laws. Full-time employment opportunities include comprehensive benefits such as medical, dental, and vision insurance, health savings accounts, paid time off including bereavement leave, 401(k) with employer matching, life and disability insurance, commuter benefits, and more.

Consent and Privacy Information

Applicants agree to receive communications via text, email, or voice calls, which may be automated or AI-assisted, regarding job opportunities and related information. Message and data rates may apply, and communication frequency can vary. Applicants confirm the validity of their contact information and acknowledge the use of AI technology in recruitment processes, which supplements but does not replace human decision-making. Consent is not mandatory for purchasing any products or services and can be revoked at any time by replying “STOP” or contacting the provided privacy email. For further details on data collection and user rights, applicants may refer to the company’s Privacy Policy.