Butler

About the Company

Join Accor, a global hospitality leader that embraces individuality, supports continuous learning, and values making work meaningful as you shape your career journey. Experience limitless opportunities and contribute to the future of hospitality.

Job Overview and Responsibilities

• Assist guests professionally and courteously from reservation through check-out ensuring seamless communication at every stage.
• Deliver exceptional service maintaining the highest guest satisfaction levels throughout their stay.
• Collaborate closely with Housekeeping and Engineering teams to guarantee villas are impeccably maintained and prepared for guest arrivals.
• Maintain ongoing communication with Housekeeping and Food & Beverage teams regarding guest needs.
• Supervise villa cleaning and maintenance tasks to minimize disruptions to guests.
• Advocate for in-house services and facilities, recommending external options only when appropriate.
• Manage guest itinerary logistics including flight confirmations, dining, and tours.
• Support other resort departments with guest-related concerns to ensure professional and timely resolution.
• Work alongside Food & Beverage staff during dining to maintain consistent service and accommodate guest preferences.
• Stay informed about resort operations and updates across all departments.
• Assist with staff training as required to uphold service standards.
• Perform additional duties as assigned by supervisors.

General Management Duties

• Continuously achieve high guest satisfaction ratings.
• Develop and implement standard operating procedures and quality assurance protocols.
• Organize and conduct routine inspections of assigned areas.
• Ensure cleanliness and functional condition of Front Office equipment, including vehicles, coordinating maintenance and repairs as needed.
• Collaborate with Purchasing to source quality materials and optimize costs.
• Manage inventory levels prudently to reduce property damage and control stationery and collateral supplies.

Safety and Security Responsibilities

• Maintain readiness of all fire safety and detection equipment at Front Office.
• Coordinate regular fire drills with security to ensure preparedness and effective guest communication.

Qualifications and Experience

• Diploma in Hospitality Management or related field.
• At least one year of relevant Front Office experience.
• Demonstrated butler expertise is essential.
• Understanding of local hotel operations regulations is required.

Core Competencies

• Proficient in hotel property management systems and guest request tracking tools.
• Excellent communication skills with an ability to remain composed under pressure and during emergencies.
• Strong interpersonal and negotiation abilities.