Business System Analyst - Payments

About Scotiabank and the Role

Join a purpose-driven and results-oriented team within a high-performing and inclusive environment at Scotiabank, a leader in Payments technology and innovation. The bank is focused on leveraging new tools to create enhanced experiences for customers while prioritizing their protection. The ongoing modernization efforts aim to deliver enriched information and transparency tailored to the evolving payments industry.

Responsibilities

• Lead detailed analysis, documentation, and validation of business requirements, ensuring all changes are accurately captured.
• Partner with internal stakeholders, technology teams, and external partners to implement end-to-end payments solutions.
• Convert complex business needs into clear, concise functional requirements and user stories.
• Organize and facilitate workshops and collaborative sessions with cross-functional groups to gather and analyze requirements.
• Contribute to the design and optimization of payment processes, ensuring compliance with relevant industry standards and regulations.
• Assist scrum masters and project managers in planning, scoping, and analyzing impacts for various initiatives.
• Conduct gap analyses, root cause investigations, and readiness reviews related to payment system upgrades or enhancements.
• Serve as a subject matter expert in payments projects and operational improvements.
• Monitor system performance after implementation and manage incident resolution effectively.
• Work efficiently within tight deadlines, which may involve extended hours during peak periods to meet project goals.
• Mentor junior team members and support broader portfolio initiatives where possible.
• Foster a customer-centric culture to deepen client relationships and leverage bank-wide resources and knowledge.
• Promote a high-performance and inclusive workplace environment.
• Participate in and execute various testing cycles.
• Ability and willingness to be present in the office at least three days per week.

Skills and Qualifications

• Expertise in business process mapping, requirements gathering, and system analysis.
• Strong analytical and problem-solving skills with attention to detail.
• Effective communication skills to translate complex information for both technical and business stakeholders.
• Capability to perform gap analysis across different payment standards.
• Excellent relationship-building skills with stakeholders at all organizational levels.
• Able to manage multiple priorities in a fast-changing environment.
• Proactively identify project risks and contribute to project success.
• Proficient with Jira, Confluence, and Microsoft Office.
• In-depth payments domain knowledge, including MT format, MX (ISO20022), and CBPR+ protocols.
• Experience with FED payment systems is an additional asset.
• Familiarity with Agile project methodology.
• Experience in the banking or financial industry is advantageous.

Employee Experience and Benefits

• Work as part of a team building cloud platforms designed as products to empower delivery teams across the enterprise.
• Engage with diverse technologies, problem domains, and stakeholders.
• Scotiabank is committed to Diversity, Equity, Inclusion, and Allyship, promoting a respectful and inclusive workplace culture with various Employee Resource Groups supporting diversity across gender, ethnicity, age, ability, and veteran status.
• The bank prioritizes accessibility and removes barriers to foster an inclusive work environment.
• Opportunities for skill development through online courses, cross-functional projects, and tuition assistance.
• Competitive rewards including bonuses, flexible vacation policies, personal and sick leave, with benefits effective from day one.
• Community engagement programs regardless of the work location.

Additional Information

This position is based in Toronto, Ontario, Canada. Candidates must be able to work onsite at least three days per week. The recruitment process supports accessibility accommodations upon request. Only candidates selected for interviews will be contacted.