Booking & Operations Specialist

Company Overview

LimoLane is a digital platform dedicated to sustainable mobility, aiming to transform the premium business travel sector by enabling clients to effortlessly book drivers. The company values continuous innovation and strives for excellence to provide a personalized and superior experience for every client. Motivated by the core values of Passion, Excellence, Teamwork, and Growth, LimoLane aspires to be the leading Premium Mobility service across Europe. It operates offices in Milan, Paris, London, New York, and Tirana and currently serves over 1,500 customers across more than 500 cities worldwide.

Role Overview

We are seeking a Booking & Operations Specialist for our Tirana team to support the Booking & Operations department focused on Italy. This role encompasses managing all aspects of booking processing and service administration.

Key Responsibilities

• Assist customers with booking inquiries via email, offering competitive quotes for requested services.
• Enter confirmed bookings into the company’s marketplace system, ensuring all rides are properly assigned without gaps or unallocated trips.
• Maintain service quality by implementing driver performance metrics, tracking ratings, and resolving any performance issues.
• Enhance service quality by identifying critical issues, proactively addressing potential problems, and providing thoughtful, constructive feedback.
• Serve as the primary contact for customer issue resolution, delivering prompt and effective solutions in accordance with company policies.

Qualifications & Skills

• Strong problem-solving skills with the ability to analyze complex operational challenges and develop practical solutions.
• Excellent proficiency in Italian (minimum C1 level) both spoken and written, along with a competent level of English.
• Prior experience in customer care and client interaction roles.
• Highly accurate work ethic with great attention to detail.
• Solid skills in Microsoft Office applications, especially Excel and PowerPoint.
• Comfortable working within a fast-paced and dynamic environment.
• Willingness to work flexible hours, including shifts.
• Previous experience in mobility, transportation, travel, or tourism industries is highly valued.

What We Offer

• Participation in an exciting journey where you can influence and reshape an entire sector.
• Joining a young, motivated, and international team comprising 15 different nationalities with an average age of 30 years.
• Opportunities to work on meaningful projects and advance professionally.
• A gross monthly salary of 126700 Albanian Lek.
• Overtime, holiday work, and evening shifts compensated according to the Albanian labor contract with applicable premiums.