- Erfahrung
- Beliebig
- Gehalt
- —
- Stellenangebote
- 1
- Veröffentlicht
- vor 6 Stunden
- Work mode
- Im Büro
- Eligibility
- Candidates with customer service or administrative experience, particularly in billing or operational environments, are well suited to this role. Applicants should be detail-oriented, organised, comfortable with data systems, and able to work collaboratively in a deadline-driven setting.
- Resume
- Required to apply
Where you'll work
Stellenbeschreibung
About the role
Genesis is seeking a Billing Specialist to support accurate and efficient billing for enterprise customers in Auckland. The position sits within a collaborative environment where care, learning, teamwork and continuous improvement are valued, and where people are trusted to make a meaningful contribution.
What you will be doing
In this role, you will oversee billing activity from start to finish, work across multiple teams to fix billing issues, keep account information correct, and help improve billing processes so customers receive timely and accurate outcomes.
- Handle the full billing workflow, including generating invoices, preparing accounts, and addressing overdue or unresolved bills.
- Investigate billing mismatches and work with internal stakeholders such as Corporate, Metering and Customer Service to settle issues.
- Make sure problematic bills are corrected, completed and sent to customers without delay.
- Keep billing records and account status information accurate and up to date.
- Track the billing cycle and look for ways to improve speed and precision.
- Assist with process improvements that reduce billing delays and strengthen cash flow.
What you will bring
You should be highly organised, comfortable working with data and systems, and able to stay focused on accuracy while meeting deadlines. The role suits someone who enjoys solving problems, taking responsibility, and working well with others.
- Proven ability to use problem-solving skills to resolve customer or billing-related matters.
- Strong attention to detail and the ability to perform well under deadline pressure.
- Comfort following established processes while using analytical thinking to resolve issues.
- Background in customer service or administration, preferably in a billing or operations setting.
- Advanced Excel and SharePoint capability.
- Basic SQL knowledge is an advantage, though not required.
Benefits and support
Genesis offers a range of benefits designed to support wellbeing, balance and long-term growth.
- Southern Cross medical insurance, along with life, trauma and income protection cover.
- Discounts on electricity and gas, plus 20 free Power Shout hours every year.
- Up to 4% KiwiSaver matching, or 3% with the GenSaver allowance.
- Flexible work and leave arrangements to support wellbeing and balance.
- Annual wellbeing allowance and access to Best Doctors for employees and their whānau.
- Career development opportunities within a specialised and respected team.
Additional information
Genesis is committed to an inclusive, safe and integrity-led culture that values diverse perspectives. The company also supports a fair and accessible recruitment process. If adjustments or accommodations are needed during the hiring process, candidates are encouraged to let the team know.
This opportunity is based in Auckland, New Zealand, and is part of the country’s energy sector. It is a full-time onsite role.