Billing & Reporting Analyst

About the Role

Yuno Energy is seeking a full-time Billing & Reporting Analyst based in Sandyford, Dublin 18, working with a hybrid schedule. The role focuses on thoroughly mapping current billing processes, including assurance, exception handling, collections, and payment arrangements, achieving a unified and accurate workflow perspective. The analyst will be responsible for a quarterly process improvement roadmap developed alongside the internal development team. This aims to boost automation, minimize manual inputs, enhance team productivity, and reduce operational and compliance risks.

Primary Responsibilities

• Document and assess end-to-end billing workflows, capturing all steps and interactions across relevant operational streams using proper process mapping tools.
• Spot inefficiencies and control weaknesses, translating these into prioritized opportunities for process enhancement.
• Lead the creation and management of a quarterly process improvement roadmap coordinating with the development team, ensuring targets for automation, capacity building, and risk mitigation are met. Facilitate workshops to validate current processes and finalize new designs.
• Create and maintain a centralized reporting system providing management information and operational queue insights, leveraging Power BI and SQL.
• Ensure the accuracy and reliability of report data by validating sources and reconciling information against primary systems, and offer data-backed recommendations to drive adoption.
• Collect, document, and review business requirements related to billing and collections changes, collaborating with IT, Operations, Finance, and Customer Experience stakeholders.
• Develop compelling business cases aligning with company objectives, moving requirements through approval phases prior to execution.
• Oversee change management pipelines including bugs, defects, and feature requests; promote operational priorities and provide structured updates for both technical and non-technical audiences.
• Support testing phases and user acceptance testing (UAT), coordinate system implementations, and ensure changes comply with regulatory and internal controls before final approval.

Essential Qualifications and Skills

• Demonstrated experience in business analysis, process improvement, or reporting roles, particularly within utilities, financial services, or other regulated high-volume environments.
• Proficiency in process mapping using recognized tools for capturing and updating detailed end-to-end processes.
• Advanced skills in reporting and analytics, particularly with Power BI and SQL, including dashboard creation and operational performance tracking.
• Strong discipline in ensuring data quality, including source validation and reconciliation against record systems; skilled in drafting clear business requirements and business cases.
• Excellent communication abilities with capacity to influence varied audiences and lead workshops, while managing multiple priorities including change pipelines and delivery roadmaps.

Desirable Experience

• Knowledge of the Irish energy market covering billing, collections, and regulatory standards (CRU).
• Familiarity with CRM platforms such as CRM Evo, Microsoft 365 tools (Teams, SharePoint, Power Automate), and case management systems.
• Exposure to automation and low-code platforms, especially in collaboration with development teams throughout project lifecycles.

Benefits and Perks

• Competitive base salary of 45,000 to 50,000 EUR OTE including bonus potential.
• Private pension contributions with Zurich Life.
• Group discounted health insurance via Laya Healthcare.
• Access to an Employee Assistance Program through TELUS Health.
• Complimentary online GP services from Webdoctor.ie.
• Robust opportunities for career growth within a rapidly expanding and market-leading company.
• Engaging, fast-paced, and supportive team environment.
• Ongoing training and professional development offerings.
• Annual leave entitlement increases with length of service.
• Exclusive employee tariffs for PrepayPower services.
• Modern office amenities located in Sandyford.
• Active corporate social responsibility, wellness programs, and social events.
• Employee referral incentives.
• Participation in TaxSaver travel ticket schemes and Bike-to-Work programs.

Company Overview

Entering the Irish energy market in late 2023, Yuno Energy is revolutionizing residential energy by offering a data-driven, app-focused platform aimed at helping consumers reduce energy usage and costs. The company offers unparalleled transparency and rewards for energy efficiency, enabling users to monitor their energy consumption in detail. Alongside PrepayPower, Yuno Energy has connected with over 350,000 customers as of 2025.

Recognized as one of Ireland's Great Places to Work, Yuno Energy fosters a dynamic, ambitious workplace that values diversity and promotes equal opportunity. The company is part of the Yuno Group, which includes PrepayPower and firmus Energy, collectively employing nearly 600 staff across electricity, gas, and broadband services in Ireland.

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