Assistant Manager - Performance & Planning

About Swiggy

Swiggy is a major on-demand delivery company in India, built with a technology-led logistics model and a practical, solution-oriented approach to customer needs. The platform operates across more than 500 cities, works with hundreds of thousands of restaurant partners, employs over 5,000 people, and is supported by a delivery fleet of more than 2 lakh independent executives. With strong machine learning systems and large-scale daily data processing, the company focuses on delivering fast and dependable service to millions of customers nationwide.

Ways of Working

This role follows a hybrid work model, with employees expected to work from the office 3 days a week.

Role Overview

The Assistant Manager for Performance & Planning will handle demand and delivery-fee planning, track plan-versus-actual performance across monthly, quarterly, and annual operating plans, and partner closely with product, supply, and operations teams. The role also involves identifying cost-efficient operating approaches through benefit analysis, scale evaluation, and business requirement review.

Planning Responsibilities

• Manage demand planning and delivery-fee planning activities.
• Prepare and monitor AOP, QOP, and MOP plans, and compare actual performance against them.
• Work with a basic understanding of stress management practices in the workplace.
• Coordinate closely with product, supply, and operations stakeholders.
• Recommend cost-effective operational approaches based on cost-benefit analysis, scale, and business needs.

Performance Responsibilities

• Perform detailed root-cause analysis for OPD and delivery-fee misses against plans.
• Apply strong analytical thinking to evaluate performance drivers.
• Identify gaps in the current process or system and suggest practical improvements.

Projects

• Independently lead projects alongside ongoing business-as-usual charters.

Desired Skills and Experience

• Previous experience creating similar channels in e-commerce or related industries is required.
• Advanced proficiency in Excel and SQL is essential.
• A fast-moving, problem-solving, and execution-focused mindset is important.
• Strong stakeholder management skills with a collaborative, mutually beneficial approach.
• Comfort working in dynamic environments with ambiguity and change.
• Data-driven and analytical approach to decision-making.

Equal Opportunity Statement

All eligible applicants will be considered fairly without discrimination on the basis of race, colour, religion, sex, disability, or any other legally protected characteristic.