Assistant Manager - HR Business Partner

About Swiggy

Swiggy stands as India’s premier on-demand delivery service, combining a technology-first logistics system with solutions tailored to consumer needs. Operating in over 500 cities nationwide, Swiggy partners with numerous restaurants, employs over 5000 professionals, and collaborates with a fleet exceeding 200,000 independent delivery personnel. The company leverages advanced machine learning and enormous data processing capabilities to provide customers with fast, smooth, and reliable deliveries. Originating in 2014 as a local food delivery platform, it has evolved into India's leading instant convenience platform, focusing on both customer satisfaction and employee fulfillment.

Job Summary

The Assistant Manager - HR Business Partner will be key in supporting the success of Swiggy's Food Business Units. This role involves collaboration with business leaders and HR teams to implement impactful HR practices that develop talent, enhance performance, and nurture a strong organizational culture. It merges strategic planning with hands-on execution emphasizing organizational efficiency, talent management, and enriching employee experience.

Primary Responsibilities

• Act as the Regional HR Business Partner for specific verticals, including Food, DineOut, and Drivers divisions, aligning HR strategies with business objectives.
• Maintain regular communication with stakeholders and teams to gather insights and encourage responsive actions.
• Participate actively in field engagements and market visits to build robust employee relations and obtain competitive business intelligence.
• Manage performance appraisal cycles annually and mid-year, including setting goals, conducting calibrations, and managing performance improvement plans.
• Collaborate with city leadership on capability assessment, identifying skill gaps, and career development for high-potential employees.
• Help design and implement tailored Individual Development Plans for key roles.
• Lead engagement initiatives tailored to diverse employee groups such as Gen Z, seasoned professionals, and critical talent segments.
• Facilitate skip-level meetings, gather feedback from new hires, and conduct interventions to enhance employee retention.
• Drive efforts to improve employee Net Promoter Score (NPS), wellbeing, and organizational culture.
• Manage or contribute to organizational HR projects like onboarding process revamps, managerial training, and high-potential talent programs.
• Support campus assimilation activities, encourage diversity recruitment, and assist capability enhancement programs.
• Act as a change agent, assisting business units through organizational restructuring or role changes.
• Utilize HRMS and AI-driven tools to improve HR decision-making and reporting agility.
• Analyze HR data to derive insights on attrition rates, workforce productivity, employee performance, and engagement levels.
• Collaborate closely with workforce planning and talent acquisition teams to optimize organizational structure and recruitment efforts.
• Monitor and report on key HR indicators in regular business reviews.

Success Metrics

• Employee and New Joiner Net Promoter Scores.
• Voluntary and high-potential employee attrition rates.
• Staffing percentages across regional teams.
• Diversity metrics within the workforce.
• Retention rates of high-potential employees.
• Overall talent density within the organization.

Candidate Profile

• Possesses 3 to 5 years of experience as an HR Business Partner or generalist HR role, preferably involving both corporate and frontline exposure.
• MBA in Human Resources from Tier 2 or 3 institutes is favorable.
• Demonstrated ability to own projects independently, influence stakeholders effectively, and adopt a data-centric approach.
• Comfortable working in a dynamic, fast-paced, somewhat ambiguous, and cross-functional environment.
• Proficient with HR technologies, including SuccessFactors, Darwinbox, Excel, and data visualization dashboards.

Additional Details

Location: Bangalore, Karnataka, India. This role requires travel as needed to maintain effective stakeholder engagement and on-ground presence.

Swiggy is committed to equal employment opportunities and considers all qualified candidates without discrimination based on race, color, religion, gender, disability, or any legally protected characteristic.