Assistant Events Manager

Overview

The Assistant Events Manager at St. Regis Hotels & Resorts in Goa is responsible for coordinating all event-related documentation and collaborating with Sales, Property Departments, and customers to ensure a consistently high standard of service before, during, and after events. This role mainly handles events with moderate complexity, guaranteeing smooth transitions between sales and service teams. The manager actively identifies opportunities to enhance revenue through up-selling and adding value to events.

Responsibilities

• Coordinate event operations and logistics to ensure flawless execution by adhering to established procedures and collaborating with employees.
• Welcome customers during events and transition responsibilities to the Event Operations team for detailed execution.
• Follow all company policies, standards, and procedures strictly.
• Verify billing accuracy and discuss final bills with clients before processing payment.
• Manage group room blocks and meeting spaces for medium to large groups.
• Identify operational challenges for groups and work with property staff and customers to devise solutions or alternatives.
• Incorporate current trends in event management and design, applying seasoned judgment.
• Serve as the liaison between sales staff and customers throughout the event cycle.
• Take part in customer site inspections and assist sales teams when needed.
• Solicit feedback from property departments to improve the Event Planner experience.
• Deliver outstanding customer service during all stages and motivate team members to do the same.
• Set a leading example for guest relations through positive engagement.
• Effectively communicate event details verbally and in writing to customers and operational teams.
• Maintain visibility with customers throughout the event process, from file turnover to post-event follow-up.
• Handle guest complaints and problems using experience and judgment to enhance satisfaction.
• Conduct formal pre- and post-event meetings for groups and facilitate additional meetings such as Banquet Event Order reviews.
• Support sales forecasting and assist in promoting additional services and products during events.
• Review guest feedback and service quality with employees and aid in corrective action planning.
• Actively seek ways to improve service performance and resolve operational concerns related to assigned groups.

Requirements

• Possess a high school diploma or GED with 1 to 2 years of experience in event management or a related field, or
• Hold a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field, with at least 1 year of relevant experience.

Additional Information

• Location: 438 1 34 Mobor, Goa, India, 403731
• Schedule: Full-time, onsite
• Job category: Event Management
• Position type: Management

Company Statement

St. Regis Hotels & Resorts is committed to fostering an inclusive and diverse workplace that welcomes all associates. We provide equal opportunities without discrimination, valuing the unique experiences and cultural backgrounds of our employees. Join us to be part of a global luxury hospitality brand dedicated to bespoke and anticipatory guest service.