Area Relief Officer

Role Overview

This position involves working as a mobile Area Relief Officer across multiple court and tribunal sites within a specified region. The role requires adaptability to varying shift patterns based on site needs and emphasizes maintaining a safe, secure, and welcoming environment for visitors, staff, and service users. The working schedule is 40 hours weekly, Monday through Friday, without any night shifts. Assignments occur within a set distance from the primary base, with flexibility to cover nearby locations as operational demands dictate.

Key Responsibilities

• Provide versatile security support at various locations within the assigned area.
• Deliver a professional and friendly customer service experience to all court attendees.
• Manage building access points by enforcing security protocols rigorously.
• Utilize security apparatus such as CCTV systems, x-ray scanners, and handheld metal detectors correctly.
• Carry out search procedures in accordance with site-specific guidelines.
• Conduct patrols of both public and restricted zones while maintaining constant communication with control centers.
• React swiftly and efficiently to alarms, incidents, or any security-related concerns.
• Keep thorough and accurate documentation of all incidents and security activities.
• Ensure the secure and safe movement of people within the premises.
• Maintain the utmost professionalism and adhere to all compliance standards continuously.

Candidate Requirements

• Right to work in the UK and successful clearance through enhanced DBS and BS7858 security vetting.
• Possession of a valid Security Industry Authority (SIA) licence along with relevant security work experience.
• Possession of a full UK driving licence and access to a personal vehicle is required.
• Excellent communication and strong customer service orientation.
• Dependable, professional disposition with attention to detail.
• Capability to work across multiple venues, adjusting priorities as necessary.
• Sound knowledge of security policies and health and safety procedures.
• Ability to stay composed and handle challenging situations effectively.

Desirable Attributes

• Experience in working within public sector or regulatory settings.
• Familiarity with security technologies including CCTV and screening devices.

Additional Benefits

• Guaranteed 40 hours per week with opportunity for additional overtime at premium rates.
• Attendance allowance of £1 per hour, subject to eligibility criteria.
• Reimbursement of travel and mileage expenses as applicable.
• Access to funded training programs, career progression, and pathways to formal qualifications.
• Supportive and professional team environment within the Courts & Tribunals Service.

About the Employer

OCS UK & Ireland is a leading provider of facilities management services employing over 50,000 staff and generating annual revenues exceeding £2 billion. Its services range across facilities management, hard services, cleaning, security, and catering. The company upholds strong values of Trust, Respect, Unity, and Empowerment and is recognized as an employer that invests in employee development, offers digital learning resources, retail discounts, and flexible pay options.