Admin Coordinator

Job Overview

We are looking for a meticulous and proactive Delivery Operations Service Field Support specialist. This role focuses on managing Preventive and Corrective Maintenance (PM & CM) work orders, guaranteeing prompt system updates, precise records, and adherence to contractual Key Performance Indicators (KPIs). Coordination with operations teams is essential, particularly within environments that have limited system access.

Key Responsibilities

• Administer and finalize PM and CM work orders through the customer's portal, ensuring total completion and timely closure.
• Maintain detailed and accurate documentation of repair activities to facilitate prompt and precise billing.
• Update and upload supporting documents related to repair works in the customer portal.
• Oversee the entire documentation process, making certain all service and breakdown reports are complete, accurate, and compliant with audits.
• Thoroughly validate reports to confirm that crucial data points, such as service times, fault details, and approvals, are accurately recorded.
• Digitize and standardize record keeping following prescribed naming conventions and document control policies.
• Organize filing systems effectively on shared drives to enable easy traceability, retrieval, and audit readiness.
• Assist with purchase requisition, goods receipt, and processing of inventory sales orders.
• Coordinate with various stakeholders to collect necessary documentation and ensure the timely renewal of BCA licenses.
• Provide additional operational and administrative assistance as needed.

Required Skills and Qualifications

• Strong ability to follow up and coordinate tasks efficiently.
• Work collaboratively with technicians, site engineers, and customer contacts.
• Exceptional attention to detail, especially in verifying incomplete or inconsistent information.
• Effective time management skills with the capacity to manage high workloads and meet tight deadlines while multitasking.
• Proficiency in Microsoft Excel and familiarity with reporting tools.