Account Manager

About the Role

The Account Manager will be stationed in Bhopal, Madhya Pradesh, and will play a key role in expanding and nurturing relationships with approximately 70-80 restaurant partners to boost Swiggy Dineout’s business. This role requires driving a monthly Gross Merchandise Value (GMV) target of around 80-90 lakhs by onboarding new restaurants and strengthening existing partnerships within specific geographies across India.

Key Responsibilities

• Onboard new restaurant partners by clearly communicating requirements and coordinating with internal teams.
• Conduct regular visits to partners to ensure the Restaurant Display Page (RDP) content is accurate and image assets are comprehensive.
• Deliver compelling presentations highlighting benefits of Dineout plans and monthly promotional campaigns to encourage consistent partner investment and growth.
• Implement growth initiatives like aligning offers and marketing operations to successfully launch campaigns and events.
• Address transactional issues such as diner payout denials to ensure smooth experiences for diners and partners.
• Craft tailored growth plans for each partner and monitor competitor activities for strategic insights.
• Analyze data from restaurant dashboards, explain key performance indicators to partners, and leverage insights to optimize their participation and investments.
• Keep track of competitive investments and ensure partners maintain equal or superior discounts, commissions, and advertising efforts.
• Coordinate with partner support, sales operations, and finance teams for issue resolution including discount changes, payout reconciliations, and financial queries.

Required Competencies and Skills

• Comprehensive knowledge of Swiggy Dineout offerings and growth drivers.
• Understanding of key metrics such as restaurant operating hours, ad revenue per order, commission revenue, and average order values.
• Proficiency with data and dashboard tools like CMS, PowerBI, Compass, or Salesmate.
• Insight into conversion funnels, transaction trends, denial rates, and competitive supply metrics on various time scales.
• Strong verbal and written communication skills in English and the local language.
• Analytical mindset with proficiency in Excel.
• Experience in field sales and familiarity with e-commerce and digital marketing channels.
• Adaptability to work flexible hours beyond traditional 9-to-5 to accommodate restaurant schedules.
• Leadership and interpersonal skills to build networks and influence stakeholders at multiple levels.
• Creativity, initiative, and openness to adapt to change for driving business results.
• Team-oriented approach and willingness to collaborate with diverse colleagues.

Additional Information

Swiggy Dineout is India's premier dining out platform, present in 34 cities with partnerships spanning over 21,000 restaurants. By using the dine-out features on the Swiggy app, users can enjoy up to 40% savings on their dining bills across a range of dining categories from quick-service restaurants to fine dining establishments.

Employees are required to work onsite at the designated location in Bhopal.

Swiggy is committed to equal employment opportunity and values diversity, ensuring all qualified candidates are considered without regard to race, color, religion, gender, disability, or any legally protected characteristics.