Accommodation Manager

Position Overview

This role is responsible for overseeing the comprehensive cleanliness and maintenance operations of the hotel, ensuring all company standards are met. The Accommodation Manager manages daily operations, staff coordination, budgeting, and direction of all accommodation and laundry services.

Primary Responsibilities

• Maintain impeccable cleanliness across all hotel areas including guest rooms, public spaces, back-of-house, staff zones, and external premises.
• Implement strict inspection protocols and provide comprehensive training for the housekeeping team.
• Coordinate room allocation collaboratively with the front office.
• Collaborate with various hotel departments as necessary to ensure seamless operations.
• Organize staff schedules and ensure supervisory coverage within housekeeping.
• Supervise upkeep and repair of rooms as well as public amenities such as dining and gym areas.
• Perform daily inspections to guarantee compliance with hygiene, safety, and health regulations.
• Lead recruitment and oversight of housekeeping personnel including attendants, linen porters, and maintenance staff in partnership with HR.
• Manage laundry services and linen inventory effectively.
• Administer hotel lost property procedures in line with company policy.
• Undertake duty management shifts when required.

Planning and Organizational Duties

• Establish and continuously update housekeeping Standard Operating Procedures (SOPs), ensuring team adherence.
• Ensure all team members complete mandatory training sessions.
• Conduct regular departmental meetings, record minutes, and communicate actions to the Hotel Manager.
• Monitor and analyze departmental expenses and implement corrective measures as needed.
• Maintain appropriate checklists and records to support operational standards.
• Oversee annual housekeeping budget and manage critical cost areas such as payroll, utilities, and supplies.
• Ensure all equipment, materials, work areas, and signage are maintained; promptly report any defects or safety concerns.

Expectations

• Engage with guests, clients, and coworkers in a courteous, professional, and friendly manner consistently.
• Adhere fully to all company policies and procedures.
• Ensure departmental compliance with uniform standards and personal hygiene policies.
• Stay informed on daily business indicators such as room occupancy and VIP requirements.
• Maintain a polished personal appearance and professional demeanor at all times.
• Pursue innovation by initiating and implementing ideas that support company success.
• Uphold and promote the brand image of The Address Collective continuously.
• Act as a mentor and exemplar for your team to foster a culture of excellence.
• Be flexible and open to reasonable adjustments within your role as needed.