Helmi Jouini

About

Luxury sales and client advisor with experience in premium beauty retail and customer service supervision. Skilled in delivering personalized client experiences, driving sales performance, and building loyalty in fast-paced multicultural environments.

Experience

• Customer Service Supervisor
  Hamad Medical Corporation
  Jan 2025 – Present
• Sales Associate
  Dolce & Gabbana
  Sep 2022 – Dec 2024
• Perfume Advisor
  Reef Perfume
  Jan 2021 – Jun 2022
• Sales Manager
  ZEN
  Mar 2018 – Mar 2020
• Customer Service Agent
  Tunisair
  Jan 2017 – Jan 2018

Education

• Baccalaureate in Computer Science
  Tunisia
  Computer Science · Sep 2013 – Jun 2014

Skills

• Sales
• Merchandising
• Customer Service
• Upselling
• Team Leadership
• Cross-selling
• KPI Management
• Client Relations
• Retail

Courses & certifications

• Certificate of Appreciation – Mental Health Response
• Fire Safety Training
• First Aid & CPR
• Safe Physical Restraint Procedures
• De-escalation & Breakaway Techniques (Non-Clinical)
• Prevention and Management of Violence and Aggression (PMVA)

🗣️ Languages

• Arabic · Native
• English · Professional
• French · Professional