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Job description
Primary Responsibilities
Provide prompt and high-quality customer support to English-speaking VIP channel users, ensuring response times within 2 minutes.
Manage user inquiries, feedback, and issues across Telegram, Discord, and the company's internal support system.
Maintain smooth communication with technical, risk control, operations, and other internal departments, following through on all cases until resolution.
Assist the channel business team with client management, event execution, and user operations.
Document, organize, and report system issues or user feedback encountered during work, proactively suggesting feasible improvements.
Requirements
- Fluency in both written and spoken Chinese and English, able to use both languages professionally.
- Strong attention to detail, excellent learning ability, and proficient numerical skills.
- Advanced skills in Microsoft Office, especially Excel.
- Highly responsible and able to perform steadily under pressure with rapid learning capacity.
- Ability to provide high-quality responses quickly, demonstrating clear communication skills.
- Adaptability to fast-paced working environments while upholding excellent service standards.
- Experience in the cryptocurrency industry is a significant advantage, particularly exposure to exchanges, customer support roles, or familiarity with futures/derivatives products.