Telecalling Team Leader
PNB Metlife India Insurance Company Limited
Kolkata, West Bengal, India পূর্ণকালীন
প্রথম আবেদনকারী হোন।
- অভিজ্ঞতা
- ১-৩ বছর
- বেতন
- INR 19,000 – INR 78,000 / month
- শূন্যপদ
- 1
- পোস্ট করা হয়েছে
- ৪ ঘন্টা আগে
- কাজের ধরণ
- অফিসে
- শিক্ষা
- যেকোনো স্নাতক
- যোগ্যতা
- Graduates from any discipline possessing one to three years of telecalling and team handling experience with strong leadership and communication skills are suited to apply.
- জীবনবৃত্তান্ত
- আবেদন করা আবশ্যক
যেখানে আপনি কাজ করবেন
কাজের বিবরণ
Position Overview
We are urgently seeking a dedicated Telecalling Team Leader to join our office-based team, focused on driving target achievement and ensuring high team performance. This is a full-time opportunity offering a competitive salary package along with performance-based incentives. Immediate joiners are preferred.
Primary Responsibilities
- Lead and supervise the telecalling team to meet and exceed sales and customer engagement goals.
- Motivate team members to maintain optimal performance levels.
- Track daily calling metrics and productivity of team members.
- Prepare detailed performance reports and analyze key performance indicators (KPIs).
- Address escalated customer queries by providing effective solutions.
- Conduct regular training and coaching sessions to enhance team skills.
- Collaborate with management to identify and implement process improvements.
Eligibility Criteria
- Graduate in any discipline.
- Minimum of 1 to 3 years experience in telecalling and team management roles.
- Strong leadership capabilities coupled with excellent communication skills.
- Ability to inspire and manage a motivated team.
- Basic proficiency in computer usage and report generation.
Essential Skills
- Exceptional verbal communication skills.
- Proven team leadership and management experience.
- Strong focus on achieving targets.
- Effective problem-solving abilities.
- Expertise in telecalling and managing customer interactions.
- Knowledge of Microsoft Office applications.
Benefits and Perks
- Competitive and attractive salary package.
- Performance-based incentives to reward achievements.
- Access to professional training and skill development programs.
- Opportunities for career advancement within the organization.
- A supportive and collaborative work environment.
Additional Details
This is a full-time, office-based position located in Kolkata, West Bengal. Candidates who are able to join immediately will be given priority during the selection process. Limited vacancies are available, encouraging swift applications.