Telecaller

About Amity University

Amity University is a distinguished private non-profit institution in India recognized for its advanced campuses and dedication to nurturing academically skilled and industry-ready leaders and collaborative team members. With over 20 years of excellence in education, it holds an 'A+' Grade Accreditation from NAAC and has a significant international presence with campuses in major Indian cities and global locations like Dubai, London, Singapore, New York, California, China, and Romania. The university offers diverse undergraduate and postgraduate programs in fields such as Engineering, Management, Commerce, Hospitality, Architecture, and Interior Design. Committed to quality education and research, it attracts talented students and empowers graduates to excel in prominent organizations worldwide.

Role Overview

The Telecaller will serve as a key point of contact engaging prospective students over the phone, providing detailed information about programs, and delivering personalized guidance to address their academic and career concerns.

Key Responsibilities

• Handle both inbound and outbound telephone communication with potential students.
• Respond promptly to inquiries and provide accurate information and assistance.
• Assess student needs through attentive listening to offer tailored advice and solutions.
• Provide expert guidance on academic offerings, career opportunities, and personal issues related to education.
• Maintain meticulous records of all interactions with clients.
• Perform follow-up calls to ensure student satisfaction and address any further concerns.

Qualifications and Requirements

• Must have completed a graduate degree.
• Exhibit strong communication skills suitable for telephonic interaction.