Technical Support Agent (m/f/d)

About the Company

Join Talention, an innovative software company specializing in personnel marketing solutions (SaaS), recognized for bringing digital marketing strategies into modern recruitment. Our diverse and international customer base includes organizations acknowledged as top employers, making our recruiting platform highly regarded in the industry.

Role Overview

As a Technical Support Agent, you will play a pivotal role as the primary contact for customer support regarding our Talention recruiting platform. You'll handle various technical inquiries, ensure customer satisfaction, and collaborate closely with teams in customer success, product management, and development. This full-time position is based in our modern office near downtown Wuppertal, easily accessible by public transport.

Key Responsibilities

• Address technical customer inquiries through both our ticketing system and phone (1st-level support)
• Troubleshoot, analyze, and resolve more complex issues independently (2nd-level inquiries) including identifying and fixing errors
• Work hand in hand with product and development teams to solve technical challenges
• Create and maintain technical documentation such as FAQs and troubleshooting guides
• Participate in the testing of new product features and help identify software bugs
• Develop deep expertise in Talention and related SaaS tools

What We’re Looking For

• You are either at the beginning of your career or bring initial professional experience, with a strong interest in personnel marketing and IT support
• Proficiency in MS Office is expected; additional knowledge in areas such as networks, databases, APIs, or operating systems is a plus
• Ability to understand technical concepts and communicate complex issues in a clear, understandable manner
• Quick to grasp new topics and strong in analytical thinking
• Excellent communication skills in both German (required) and English
• Comfortable working directly with customers and finding satisfaction in solving technical problems
• Some prior experience in technical support or IT is advantageous

Benefits & Perks

• Be part of an organization with an award-winning product and a strong reputation in research and industry
• Enjoy a vibrant start-up environment emphasizing collaboration, rapid learning, and team-driven progress
• Structured onboarding and training in all relevant tools (including Talention, Hubspot, Featurbase, and JIRA), with mentorship and clear career progression goals
• Engage in a dynamic, fast-paced SaaS sector
• Modern, conveniently located office with excellent transport links—just five minutes from Wuppertal Central Station and easily reachable from nearby cities
• Early opportunity to shape customer communication and contribute to company success
• Additional benefits include parking or public transport allowance, complimentary beverages (Lemonaid, Spezi, Charitea, tea, coffee, etc.), and an inviting break area with a Switch console

Additional Information

Candidates should apply online, including a motivation letter, CV, certificates, and details regarding their preferred starting date. The position is open to both new graduates and those with relevant experience. Anticipated start date is from July 2026, but candidates available immediately are encouraged to apply. Your application will be considered for a full-time position supporting a fast-growing SaaS company’s technical client services.