Technical Sales Engineer

Job Overview and Responsibilities

This position requires foundational technical knowledge and involves a range of customer engagement activities. Duties include attending DAP meetings, scheduling and conducting online customer meetings, and making site visits to customer locations. Candidates will be responsible for recognizing different inquiry types, analyzing RFQs, and ensuring clear communication of requirements to the design team.

Other critical assignments involve following up on recovery matters according to payment terms, understanding purchase order conditions, and keeping clients updated regularly. The role demands effective management of project lines from customers by keeping the internal teams informed. Detailed maintenance of enquiries using CRM systems, logging customer calls, and preparing weekly PRM updates using Google Drive are key.

Customer and Project Coordination

The employee will coordinate with customers for dispatch readiness and ensure compliance with all DAP guidelines prior to machine delivery. Post-dispatch, they must follow up on payment processes after installation. Finding new customers, updating CRM databases accordingly, and sending bulk emails such as festival greetings and birthday wishes are part of the role.

Tracking current and past offers using CRM, understanding customers’ purchasing motives, and coordinating with assembly and control teams for product trials will be necessary. The position also includes performing online marketing activities based on priorities and adding new customers to mass mailing lists. Preparing formatted offers, maintaining vital documents such as NDAs, enquiry diaries, and recovery sheets for transparency are expected tasks.

Negotiations and Reporting

The role requires negotiating pricing, terms, and conditions with customers and preparing detailed sales reports. A major focus is establishing new relationships and nurturing existing ones by clearly explaining product features and benefits to potential clients, fully grasping their technical needs and requirements. Preparing thorough quotations completes the core tasks for this role.