Support Operations Specialist

Overview

The Meraki Support Operations Team is a group dedicated to providing excellent customer service by resolving complex, non-technical issues through thorough investigation and collaboration. Team members interact closely with various departments including Engineering, Product Management, Sales, and Operations to ensure high-quality customer experiences and continuous professional growth.

Key Responsibilities

• Manage customer cases from initiation to closure, ensuring concerns are addressed swiftly and comprehensively.
• Advise customers and partners on licensing, ordering processes, and administrative topics by leveraging solid customer support knowledge.
• Collaborate effectively with Support, Product, Sales, and Operations teams to solve intricate problems and escalate issues when needed.
• Build strong relationships with stakeholders by effectively managing accounts and following through on commitments.
• Partner with leadership to identify and implement process improvements and contribute to the creation and revision of detailed knowledge base articles.

Qualifications

• Bachelor's degree or equivalent 1-3 years experience in customer service roles.
• Background in customer support or related areas, focusing on non-technical inquiries and resolving service issues.
• Ability to quickly master new products and internal tools to support clients effectively.
• Experience working collaboratively across multiple teams to manage customer cases and administrative responsibilities.
• Excellent verbal and written communication skills for interacting with clients, partners, and third parties.

Preferred Attributes

• Exceptional customer service aptitude with a sincere enthusiasm for assisting others.
• Meticulous attention to detail ensuring accuracy throughout communication and documentation.
• Proactive use of data and feedback to continuously improve technical skills and adapt to changes.
• Active engagement in ongoing learning to remain current with enterprise and cloud networking developments.

Compensation and Benefits

The initial salary range in U.S. and Canadian locations is $56,200 to $77,300 annually, influenced by factors such as location, experience, and skills. Cisco provides comprehensive benefits including medical, dental, vision insurance, 401(k) with matching, paid parental leave, disability coverage, life insurance, vacation and sick leave, holiday pay, volunteer days, and stock units based on continued employment. Sales roles have additional performance-based incentives. Specific salary ranges vary by location with higher ranges in areas like New York City.

Additional Information

• The application deadline is August 14, 2026 but may close sooner if the role is filled or enough candidates apply.
• Paid time off includes holidays, personal wellness days, birthday off, and flexible vacation policies dependent on employee classification.
• Time off provisions accommodate critical or emergency family needs.
• Non-sales employees may earn annual bonuses according to company policy.