Specialist, Logistics Support (Work Control)

About KBR and Program Overview

KBR operates at Camp Lemonnier Naval Base in Djibouti, Africa, supporting U.S. armed forces with a wide range of services including program management, contingency support, asset management, recreation, postal operations, safety, and logistics to ensure smooth base operations and mission focus.

Job Overview

This role involves developing logistical strategies, policies, and procedures that support supply, transportation, maintenance, and services. Coordination among various logistics functions such as transportation, maintenance, and warehousing is crucial to guarantee efficient, timely, and cost-effective service delivery to customers.

Key Duties and Responsibilities

• Implement established operational plans and procedures to ensure maintenance activities and support services are effectively coordinated.
• Act as the primary contact for customer work order requests, offering prompt resolution and maintaining high customer satisfaction.
• Assist in developing and maintaining safety protocols, work order tracking systems, and reporting mechanisms.
• Manage work control activities ensuring smooth execution of maintenance and service requests.
• Facilitate communication between Facilities, Fire Department, HSE, and other relevant groups to ensure timely service delivery.
• Monitor and resolve issues in work control systems, recommending corrective steps and collaborating with involved departments.
• Generate, prioritize, and assign unscheduled work orders to correct trade disciplines for execution.
• Maintain dual records of work orders in both KBR and NAVY Maximo systems, performing regular audits to uphold data accuracy.
• Analyze work management processes, conduct daily audits, and develop metrics to enhance operational performance.
• Provide timely responses to data requests, reports, and RFIs meeting service agreement standards.
• Identify and report inconsistencies between asset and location data in Maximo and coordinate necessary corrections.
• Track recurring maintenance problems, alert supervisors and facilities staff, and suggest long-term repair/replacement options.
• Partner with customers to align operational priorities, schedules, and communicate progress effectively to leadership.
• Promote ongoing safety and process improvement through active participation in meetings and toolbox talks.
• Collaborate with Environmental, Safety, and Shared Services teams supporting contract and operational needs.
• Perform assigned additional duties and special projects as directed by management.

Qualifications and Skills

• Minimum high school diploma or equivalent; associate degree or higher is preferred.
• Experience in facilities management, maintenance operations, work control, dispatching, customer service, or related areas.
• Familiarity with Computerized Maintenance Management Systems (CMMS), ideally IBM Maximo.
• Proficiency in Microsoft Office suite including Outlook, Excel, Word, and Teams.
• Strong organizational, administrative, problem-solving, and customer service capabilities.
• Ability to handle multiple priorities and meet tight deadlines in a dynamic environment.
• Excellent written and verbal communication skills.
• Capability to work both independently and collaboratively in a team setting.

Benefits and Additional Information

KBR provides competitive lifestyle benefits, including medical insurance. The company supports professional growth via training, development, and flexible scheduling.