Spa Receptionist

Position Summary

The Spa Receptionist will be responsible for managing information within computer databases, updating records, handling guest inquiries, and managing reservations using various input devices such as keyboard, mouse, or trackball. The role involves utilizing office equipment beyond computers, preparing correspondence and documents through word processing, spreadsheet, database, or presentation software, and handling all incoming and outgoing mail with appropriate documentation.

The candidate will be expected to maintain both electronic and physical filing and organization systems for various administrative records and business-related documents. Additional duties include compiling, copying, sorting, and filing office activity records and business transaction documentation, as well as utilizing point of sale systems to retrieve and input work-related information.

Workplace Expectations and Guest Interaction

Adherence to all company policies and procedures is essential, alongside maintaining a clean and professional appearance. Confidentiality regarding proprietary information must be upheld, along with safeguarding company property. The receptionist will greet guests warmly and in line with company standards, proactively addressing their service needs and assisting guests with disabilities.

Effective communication skills are required for speaking clearly and professionally, providing accurate and complete written documents, and handling telephone enquiries politely and appropriately. Building positive working relationships, supporting team goals, and responding courteously to coworkers' concerns are important aspects of the job.

Additional Requirements and Physical Tasks

The role involves some light physical activity, including moving and handling objects weighing up to 10 pounds without assistance. Other reasonable duties may be requested by supervisors as needed.

Equal Employment Opportunity Statement

The employer is committed to equal opportunity employment, embracing diversity and fostering an inclusive environment that values the unique backgrounds of all associates. Discrimination is prohibited on any legally protected basis, including disability and veteran status.

About Le Méridien

Le Méridien is inspired by the rich era of glamorous travel and celebrates cultural diversity through a distinctly European spirit that encourages guests to savor the good life. The brand attracts curious and cosmopolitan guests who appreciate authentic, memorable experiences and moments of connection. Individuals with a passion for engaging with guests and crafting such experiences are encouraged to explore opportunities with Le Méridien, part of the Marriott International family.