Shift Supervisor

About The Salvation Army

With over 130 years of service, The Salvation Army assists communities across Canada and Bermuda, supporting more than 2 million people annually by providing essentials such as food, clothing, and shelter. The organization also aids individuals grappling with unemployment, addiction, and family challenges while embracing a mission rooted in faith, hope, and service. It values diversity and inclusivity, welcoming people from all backgrounds.

Mission

The Salvation Army strives to share the love of Jesus Christ, address human needs, and positively transform communities globally.

Role Summary

The Shift Supervisor plays a vital role in supporting the Store Manager by managing daily operational tasks to ensure efficient store function. When necessary, the Supervisor also acts as a Sales Associate.

Key Responsibilities

• Engage with customers and donors in a warm, respectful, and professional manner.
• Safeguard the quality and integrity of donated merchandise.
• Accurately process sales transactions including handling cash and debit card payments.
• Help achieve store financial goals by maintaining excellent customer service standards.
• Open and close the store adhering to prescribed procedures.
• Manage donated goods by unloading, sorting, pricing, packaging, and storing items properly.
• Maintain product knowledge to respond effectively to customer inquiries both in-person and via phone.
• Oversee store security by monitoring activity within the premises.
• Handle merchandise safely and organize stock rotation processes.
• Control inventory through receiving, sorting, and pricing under supervision.
• Assist with store layout and visual merchandising to attract customers, including creating appealing window and merchandise displays.
• Ensure the store remains tidy and well-maintained through cleaning and restocking activities.
• Support inventory reconciliation efforts such as cycle counting.
• Provide guidance and on-the-job training to staff as needed, especially in the absence of the Store Manager.
• Promote a safe and healthy workplace in compliance with health and safety regulations.
• Perform additional duties assigned by management.

Relationships

Works closely with internal staff and management of The Salvation Army and interacts externally with donors, clients, and contractors.

Working Conditions

• Full-time role in a store environment requiring physical activity including standing, walking, bending, stretching, and lifting up to 30 pounds regularly without assistance.
• Exposure to varying temperatures, dust, and fumes is common.
• The role involves some repetition and requires adherence to deadlines.
• Interpersonal conflicts with customers, donors, vendors, or employees may occasionally occur.

Qualifications and Experience

• Completion of some high school education.
• Minimum two years' experience in retail or warehouse settings.
• Commitment to understanding and supporting The Salvation Army's mission and values.
• Knowledge of and compliance with occupational health and safety regulations and The Salvation Army’s safety policies.

Skills and Attributes

• Strong interpersonal and communication abilities with a team-oriented mindset.
• Physical capability to lift and carry items up to 30 pounds frequently without help, including movements like bending and twisting.
• Meticulous attention to detail.
• Willingness to complete required background and screening checks satisfactorily.

Compensation and Accommodations

The salary range for this position is approximately $19.19 to $24.00 per hour, with an upper limit of $28.79, depending on market conditions, internal equity, and candidate qualifications. Reasonable accommodations are available upon request to support candidates during the hiring process.