Senior IT Service Desk Analyst

About Infleqtion

Infleqtion is a pioneering global quantum technology firm dedicated to solving some of the world's toughest challenges by leveraging quantum mechanics to develop and integrate quantum computers, sensors, and networks. Our scope spans from fundamental physics research to innovative commercial quantum products, all contributing to our vision of enabling "quantum everywhere" through a diverse ecosystem of devices and platforms.

This opportunity is based full-time at our Louisville, CO office, one of our six locations including Boulder, Madison, Chicago, Oxford, and Melbourne.

Position Overview

We are searching for an experienced Senior IT Service Desk Analyst who will deliver expert, cross-platform technical support with a focus on providing premium, personalized assistance to our Executive Leadership Team. This role involves handling complex escalations, facilitating support across technical and business environments, managing critical incident coordination, and driving improvements in service quality through extensive documentation, automation, and knowledge dissemination. The ideal candidate will blend in-depth technical skills with discretion, sound judgment, effective communication, and comprehensive ownership of tasks.

Key Responsibilities

• Act as the highest-level escalation contact in the service desk, particularly serving as the dedicated white-glove support specialist for the Executive Leadership Team, addressing their meeting, travel, calendar, device, connectivity, and access requirements proactively.
• Provide technical support across Windows, Ubuntu/Linux, macOS platforms, mobile devices, telephony systems, and all company-managed endpoints. Manage provisioning of laptops, loaner devices, peripherals, engineering workstations, and laboratory computers.
• Diagnose and resolve issues related to Ubuntu/Linux systems, including WSL, dual-boot setups, GRUB bootloader, kernels, Secure Boot, drivers, Bash scripting, SSH, package management, permissions, DNS, VPN, remote access, display configurations, and docking stations.
• Administer Active Directory, Microsoft Entra ID, Microsoft 365 suites, Exchange, Outlook, Teams, SharePoint, OneDrive, and manage mailboxes, calendars, distribution groups, password resets, Multi-Factor Authentication (MFA), Single Sign-On (SSO), licensing, and access permissions.
• Troubleshoot and resolve network issues including Wi-Fi, DNS, DHCP, VPN, certificate management, remote access, and connectivity across operating systems and corporate locations.
• Deploy and support business, engineering, scientific, development, and laboratory software applications, managing administrative approvals, dependencies, special drivers, licensing services, and coordination with vendors.
• Manage support for hardware such as printers, scanners, meeting room technology, audiovisual systems, cameras, displays, docking stations, USB and serial devices, and specialized laboratory peripherals.
• Handle security-related incidents including phishing attempts, quarantined emails, suspicious activities, endpoint security concerns, encryption, and access control while adhering to established security and change management protocols.
• Coordinate onboarding and offboarding processes including equipment assignment, account preparation, software access setup, employee status changes, hardware replacements, warranty processing, recovery, and asset returns.
• Lead service desk efforts during major incidents, documenting business impact, collecting evidence, tracking actions and workarounds, managing escalations, and verifying service restoration.
• Maintain detailed records of tickets, knowledge base articles, build guides, runbooks, and known solutions; identify recurrent problems and opportunities for standardizing and automating processes as well as enabling self-service options.
• Provide mentorship and support to other service desk team members, sharing cross-platform troubleshooting expertise and best practices.

Requirements

• A minimum of five years in progressive IT support roles such as senior service desk, Tier 2, or desktop support, with technical responsibilities.
• Proven track record delivering discreet, high-touch technical support to executives or similarly high-profile users.
• Extensive experience supporting Windows and Ubuntu/Linux endpoints; practical familiarity with macOS and mobile device support.
• In-depth Linux command-line skills covering troubleshooting, package management, permissions, services, log handling, filesystems, networking, SSH, kernel recovery, device drivers, WSL, and multi-boot configurations.
• Proficiency managing Microsoft 365 environments, Active Directory or Entra ID, identity and access management, MFA, SSO, endpoint management, collaborative file systems, email, calendars, VPN, DNS, and certificate administration.
• Background supporting specialized software and equipment used in business, engineering, scientific research, or laboratory environments.
• Experience with IT service management (ITSM) tools, remote support platforms, endpoint and mobile device management, monitoring, and asset tracking systems.
• Strong problem-solving abilities with excellent documentation, prioritization, customer service, and technical communication skills.

Preferred Qualifications

• Skills with scripting and automation tools including PowerShell, Bash, Python, or utilizing APIs for support processes.
• Knowledge of virtualization platforms such as Hyper-V, familiarity with development environments, source control tools, and experience remotely administering Linux systems.
• Experience supporting telephony, meeting room technologies, international travel logistics, and multiple office sites.
• Exposure to controlled research or manufacturing environments under export restrictions or related regulations.
• Certifications like ITIL Foundation, Microsoft certifications, Linux+ or RHCSA, LPIC, HDI, CompTIA Network+, Security+ or equivalent proven expertise.

Soft Skills

• A professional, customer-centric demeanor exhibiting discretion and strong executive presence.
• Composure and clarity in communication during urgent or high-priority scenarios, coupled with sound decision-making.
• A strong sense of ownership, meticulous attention to detail, thorough follow-up, and ability to handle competing demands smoothly.
• A collaborative attitude focused on sharing knowledge and continuously improving service quality.

Working Conditions and Physical Demands

This role requires compliance with U.S. export control laws for accessing sensitive technology and software; hiring may be contingent on eligibility to receive export-controlled software without government sponsorship. Work environments include offices and laboratories around technical equipment such as computers and lasers. The candidate should be capable of sitting, standing, bending, and lifting up to 40 pounds unassisted and effectively communicating by phone, computer, and face-to-face. Required personal protective equipment will be supplied and must be used as per company safety standards.

Compensation and Benefits

• Annual salary range from $75,000 to $90,000.
• Fully employer-covered medical, dental, vision insurance, plus short and long-term disability benefits.
• Company-funded Health Savings Account.
• Unlimited paid time off.
• 401(k) retirement plan with employer matching contributions.
• Company-paid life insurance and accidental death and dismemberment coverage.
• Flexible Savings Account options.
• Paid family and medical leave including maternity and paternity leave.
• Employee assistance programs.
• Student loan repayment support.
• Equity participation opportunities.

Additional Notes

Infleqtion does not accept unsolicited resumes from recruitment agencies and will not be liable for any fees associated with unsolicited submissions.