Senior Account Manager

About the Role

MAZ NEXA is looking for a seasoned Senior Account Manager based in Riyadh, Saudi Arabia, to oversee and nurture key client relationships while managing multiple integrated marketing campaigns. The ideal individual brings at least five years of expertise in account management with a specialization in marketing, digital marketing, and social media, preferably gained at an agency handling creative, branding, advertising, PR, or media services. This position demands strong strategic insight, commercial acumen, and superior client servicing skills to bridge client expectations and the agency's internal teams effectively.

Key Responsibilities

• Oversee a portfolio of major client accounts, acting as the primary daily contact.
• Forge and sustain enduring relationships with clients by deeply understanding their market, challenges, and goals.
• Lead client-facing meetings, strategic discussions, presentations, and campaign evaluations.
• Convert client goals into actionable marketing strategies, encompassing project briefs, budgets, timelines, and deliverables.
• Create and execute annual, quarterly, and campaign-specific plans aligned with client needs.
• Collaborate extensively with cross-functional teams including Strategy, Creative, Content, Social Media, Digital, Performance Marketing, Media Buying, PR, SEO, Web Development, and Project Management.
• Ensure clarity across internal teams regarding client priorities, deadlines, and workflows.
• Manage integrated marketing campaigns spanning digital, social, content, paid media, PR, SEO, and web channels.
• Track project timelines, budgets, approvals, risks, and overall performance metrics.
• Verify quality and consistency of work before client submission.
• Handle client feedback professionally, communicating adjustments and approvals internally.
• Anticipate and resolve project challenges and client concerns proactively.
• Prepare proposals, reports, presentations, and status updates for clients.
• Analyze campaigns to deliver actionable insights and optimization suggestions.
• Drive account expansion through upselling and cross-selling of MAZ NEXA services.
• Support client retention efforts, contract renewals, and scope enhancements.
• Maintain vigilance on account budgets, scope, profitability, and resource allocation.
• Identify out-of-scope tasks and coordinate additional proposals or budgets as needed.
• Contribute to new business development activities including proposals and pitches with relevant teams.
• Stay updated on marketing, digital, and social media trends and advise clients accordingly.
• Keep detailed account records including meeting notes, action plans, and client communication logs.
• Mentor junior account staff to foster team growth and capability.
• Support continuous improvement of account management processes and client service standards.

Candidate Qualifications

• Bachelor’s degree in Marketing, Business, Communications, Advertising, PR, or a related discipline.
• Minimum five years’ experience in client servicing, account management, digital/social media marketing, preferably within an agency setting.
• Proven track record managing multiple accounts and complex integrated campaigns simultaneously.
• Strong capability in client relationship management, project delivery, budgeting, timeline adherence, and multi-team coordination.
• Broad knowledge of marketing disciplines including digital, content, SEO, paid media, performance marketing, analytics, and reporting.
• Experience in client meetings, strategic planning, and campaign evaluation.
• Commercial insight with experience in account growth, renewals, upselling, and profitability management.
• Familiarity with project management tools, CRM systems and marketing analytics platforms is advantageous.
• Previous experience working with clients in Saudi Arabia or the Gulf Cooperation Council (GCC) region is highly desirable.

Essential Skills and Attributes

• Exceptional client relationship and service management skills.
• Strong leadership, ownership, and stakeholder engagement abilities.
• Fluent communication in both Arabic and English, with excellent verbal and written skills.
• Proficient in presentations, negotiation, facilitation, and influencing stakeholders.
• Advanced project management and organizational proficiency.
• Keen commercial awareness and a business development mindset.
• Capability to juggle multiple projects and clients effectively under strict deadlines.
• Strategic thinker who connects marketing activities to broader business objectives.
• Detailed understanding of digital and social media platforms, their performance metrics, and optimization techniques.
• Analytical skills to interpret campaign data, providing clear insights and actionable recommendations.
• Strong problem-solving and decision-making skills with attention to detail and quality.
• Maintains professionalism and composure in challenging scenarios.
• Collaborative team player who works well across departments.
• Proactive, responsible, and accountable approach to work.
• Comfortable using Microsoft Office, Google Workspace, presentation software, and project management applications.

Success Metrics

• High client satisfaction and stable long-term partnerships.
• Effective account retention, contract renewals, and growth.
• Consistent delivery of projects meeting timelines, scope, and quality benchmarks.
• Efficient management of client expectations, feedback processes, budgets, and risk factors.
• Clear and professional communication with clients and internal teams.
• Achievement of campaign objectives and account goals.
• Recognition and execution of account growth through upselling and cross-selling.
• Strong collaboration across internal departments.
• Positive mentorship and development of junior account team members.