Sales Development Representative

About Carwow Group

Carwow Group is passionate about helping people find the perfect car. From starting as a simple review site, it has become one of Europe's leading online car platforms, with over 10 million users aiding in buying and selling nearly £3 billion worth of cars. Following an acquisition in 2024, Carwow expanded its audience significantly, boasting one of the largest automotive YouTube channels globally with over 1.1 billion yearly views and vast reach through other media.

Recognized with the Culture 100 award for being a top tech workplace, Carwow recently secured $52 million funding to accelerate its growth and continues to innovate and expand its automotive offerings across Europe. The company embraces disruption, continuous learning from failures, and puts drivers at the heart of its mission.

Role Overview - Sales Development Representative

As a Sales Development Representative on the Sell My Car team, you will play a pivotal role helping car sellers navigate the online auction process smoothly and effectively. Your primary aim will be to guide sellers through listing and selling their vehicles, ensuring an excellent customer experience while optimizing sales success.

Key Responsibilities

• Manage and nurture a pipeline of sellers interested in auctioning their cars online.
• Review and verify car listings for accuracy, collaborating proactively with sellers to correct any issues before auctions.
• Leverage automotive industry knowledge to advise sellers on realistic pricing and selling strategies.
• Clearly communicate the auction process, ensuring sellers understand and are confident in using Carwow's platform.
• Handle negotiations and resolve seller objections effectively.
• Engage with customers through multiple channels including phone, email, live chat, and SMS to address queries and provide support.
• Keep detailed records of all interactions and coordinate smoothly with other departments when needed.
• Work within a team setting to consistently meet and exceed targets related to vehicle listings and pipeline conversions.
• Collaborate with cross-functional teams to share insights that propel Carwow’s growth and success.

Candidate Requirements

• Proven experience in a target-driven environment managing a sales or customer pipeline independently.
• Strong verbal and written communication skills with the ability to connect with a diverse seller base.
• A proactive, customer-first mindset with a commitment to helping sellers reach their goals.
• Exceptional organizational skills and attention to detail to ensure listing precision and follow-up efficiency.
• Capable of working both autonomously and cooperatively in a team to foster a positive workplace culture.
• Comfort with multiple communication platforms such as phone, email, live chat, and SMS.
• Availability to work rotating shifts between 9 am and 7 pm every day of the week, accumulating 37.5 hours weekly.
• Hybrid work arrangement requiring a minimum of three office days per week.
• Passion or interest in the automotive sector is advantageous.

Employee Benefits

• Competitive base salary plus commission structure.
• Access to company stock options.
• Enhanced and increasing holidays, including 28 days per year with additional leaves for weddings and moving house.
• Incremental leave increases at three and ten years of service.
• Option to purchase extra annual leave days.
• Royal London pension contributions.
• Vitality Private Healthcare plan and life assurance coverage.
• Monthly mental health coaching with professional partners.
• Opportunity to work remotely abroad for a month.
• Comprehensive parental, partner leave policies, fertility treatment, and pregnancy loss support.
• Assistance for childcare and discounted nanny services.
• Provision of up-to-date technology (MacBook or Surface) and home office allowance.
• Generous budget for professional development and training.
• Regular social and learning events to build team engagement and culture.

Diversity & Inclusion

Carwow is deeply committed to fostering an inclusive culture. They encourage applications from candidates of all identities, backgrounds, and experiences, ensuring fair and unbiased hiring based solely on skills, experience, and potential.