Residence Guest Service Associate
Jeddah, Makkah Province, Saudi Arabia · Full Time
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- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 6 ঘন্টা আগে
- Work mode
- In office
- Eligibility
- Applicants must be Saudi nationals.
- Resume
- Required to apply
Where you'll work
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Job description
About Shangri-La Jeddah
Located on the Jeddah Waterfront beside the Red Sea, Shangri-La Jeddah offers a luxurious experience with its floor-to-ceiling windows that bring in natural light and highlight the sea views. The hotel features elegant interiors inspired by the coastal environment, a Kids Club with supervised activities for children, and several dining options designed to delight diverse tastes. It includes 203 stylish rooms and suites, 17 premium serviced apartments, four restaurants and lounges including the renowned Shang Palace, and access to The Wellness Club through the 116 privately owned Burj Assila Residences. Its location is convenient to Jeddah’s key attractions and the Red Sea Mall.
Role Overview
The Residence Guest Service Associate plays a key role in managing guest registration, check-outs, cashier tasks, and currency exchange. The associate also supports guests by addressing inquiries and requests promptly and courteously.
Key Responsibilities
- Ensure stock levels are adequate for the shift or day in preparation for business needs.
- Prepare necessary check-in documents such as registration forms and welcome materials ahead of guest arrivals.
- Greet guests warmly upon arrival at the service desk.
- Review OPMS records to verify guest history and any special instructions.
- Assist guests in filling out the registration accurately and guide them to appropriate elevators, coordinating with Concierge staff as needed.
Candidate Requirements
- Possess a minimum of one year experience working in a hotel environment.
- Proficient in both written and spoken English and Arabic.
- Maintain a friendly, positive, and approachable demeanor.
- Must be a Saudi national to be eligible for this position.
Benefits and Work Environment
- An organizational culture that values passion, personal growth, and self-development.
- Clearly defined career development paths emphasizing professional expertise and leadership enhancement.
- Competitive compensation packages including benefits, reward programs, and travel perks for employees.
- A diverse and inclusive workplace that fosters respect, security, and the ability for all employees to thrive.
Industry
Hospitality